Team Leader (Reactive)
Job description
Original text imported from Reed
A fantastic opportunity has arisen for an experienced Team Leader to join a busy Facilities Management function within a public sector organisation.
Reporting to the Lead Assets Works Delivery Manager, you'll take ownership of day-to-day repairs delivery across a large and varied estate; leading a dedicated team and working closely with planned works colleagues, contractors, and leaseholders.
The Role
- Lead the reactive works delivery team to ensure repairs are delivered on time, to budget, and to agreed standards across the estate; maintaining compliance with statutory obligations and sector best practice throughout
- Work collaboratively with the Team Leader (Planned) to ensure resilience across both reactive and planned works delivery for the whole estate
- Assist in developing long-term repairs and maintenance strategies; researching and applying professional and technical judgement to implement agreed delivery plans
- Work with partner contractors to provide a responsive day-to-day repairs service for tenants, leaseholders, and customers; meeting performance targets within budget
- Ensure appropriate consultation is undertaken with leaseholders in line with the Landlord and Tenant Acts and other relevant legislation
- Work with Contracts Officers to provide technical expertise in the production of specifications and ongoing contractor management for repairs and maintenance contracts
- Deliver procurement efficiencies and value for money; using technical expertise to inform specification writing and scope of works in compliance with statutory obligations and sector best practice
- Manage the voids process (property element) to ensure turnaround times and quality meet targets; working with Housing Management and contractors to develop improved working practices
What We're Looking For
Knowledge:
- Major legislation and issues affecting local government; social housing and operational property maintenance
- Best practice across these functions within a similar environment or local authority
- Compliance and statutory landlord obligations and their effect upon buildings; engineering services; trades; operations; materials and construction
Experience:
- Managing repairs and maintenance services within the public sector; social housing; or a similar operating environment
- Collating and analysing information for reports to councillors; residents; and other stakeholders
- Developing; leading; mentoring; and motivating successful individuals and teams within an environment of change
Skills:
- Managing multiple projects effectively and prioritising in response to changing deadlines
- Exercising sound judgement in decision making; analysing problems; separating symptoms from causes; and identifying short and long-term solutions
- Strong communication skills with the ability to convey information clearly to a wide range of audiences
- Setting and monitoring measurable performance targets
- Building and maintaining effective working relationships with staff; partners; tenants; and stakeholders
- A good level of IT competency across Microsoft 365; Google Workspace; and other service-based software systems
Qualifications:
- Membership of the Chartered Institute of Building Services Engineers (MCIBSE) or the Royal Institution of Chartered Surveyors (MRICS)
- A broad knowledge of buildings and building engineering services; trades; operations; materials; and construction
If this sounds like your next move, get in touch to find out more or apply now.
About Marks Consulting Partners
Marks Consulting Partners is a specialist public sector recruitment consultancy with over a decade of experience placing exceptional talent across Property Services; Housing Services; General Practice; Town Planning; Regeneration and Development; and Building Consultancy. With 267 public sector clients; a 96% repeat business rate; and a 100% client recommendation rate; we are proud to be trusted partners to the organisations we work with.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your social housing or public sector facilities management experience at the top of your CV as this role specifically requires knowledge of local government operations
📊 Quantify your team leadership results: "Led 8-person reactive works team, achieving 95% repair completion within SLA targets"
🏢 Emphasise your contractor management experience as the role involves working closely with partner contractors for day-to-day repairs
📋 Showcase your knowledge of Landlord and Tenant Acts and statutory obligations as compliance is critical to this position
🎯 Detail your experience with voids management and turnaround times as this is a specific responsibility mentioned in the role
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Led 12-person reactive works team delivering 2,400 annual repairs across 850-property social housing estate, achieving 94% completion within SLA targets
- •Managed £1.2M annual contractor budget for reactive maintenance, implementing procurement efficiencies that reduced costs by 15% while maintaining quality standards
- •Streamlined voids process reducing average turnaround from 28 to 19 days through improved coordination between Housing Management and 6 partner contractors
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Marks Consulting Partners
Dear Hiring Manager,
Marks Consulting Partners' Team Leader (Reactive) position in Canterbury represents exactly the public sector facilities management challenge I'm seeking. My background in social housing operations and contractor management aligns perfectly with your need for someone who understands statutory obligations and can deliver repairs across varied estates.
My background in leading reactive works teams within local government environments has equipped me with the technical expertise and stakeholder management skills essential for this role. I have successfully managed contractor relationships, ensured compliance with Landlord and Tenant Acts, and delivered performance targets within budget constraints.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you ensure compliance with statutory landlord obligations across a varied estate?
- ›Describe your approach to managing the voids process and improving turnaround times
- ›How do you work with contractors to deliver repairs within budget and performance targets?
- ›What experience do you have with Landlord and Tenant Acts consultation requirements?
- ›How would you develop long-term repairs and maintenance strategies for a public sector estate?
Behavioural
- ›Tell me about a time you led a team through a period of change in facilities management
- ›Describe a situation where you had to prioritise multiple urgent repairs with competing deadlines
- ›Give an example of how you've improved working relationships between internal teams and external contractors
- ›Tell me about a time you had to make a difficult decision regarding repair priorities within budget constraints
- ›Describe how you've mentored and developed team members in a previous role
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you led a team through a period of change in facilities management
Describe a situation where you had to prioritise multiple urgent repairs with competing deadlines