Maintenance Operative
Job description
Original text imported from Reed
Our client is seeking a proactive and customer-focused Maintenance Operative to join a brand-new, large-scale flagship PBSA development in East London, launching in the coming months.
Working closely with the Maintenance Manager and wider onsite team, you will play a crucial role in ensuring the building is maintained to the highest standards from day one. You'll take ownership of both reactive and planned maintenance while supporting the delivery of a safe, efficient, and best-in-class living environment for residents.
This is an exciting opportunity to be part of a major new opening, giving you the chance to make a visible impact in a high-profile asset while working within a forward-thinking and rapidly growing platform.
The role offers strong variety and responsibility, ideal for someone who enjoys a hands-on position while contributing to overall building performance and resident experience.
Key Responsibilities:
- Carry out day-to-day reactive and planned maintenance across the building
- Diagnose and resolve general building issues (e.g. plumbing, painting, basic repairs)
- Conduct building checks, inspections, and routine plant/communal area walkarounds
- Maintain a safe, secure, and well-presented environment for residents at all times
- Work closely with customer-facing teams to ensure an excellent resident experience
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Support contractor supervision, ensuring works are completed safely and to a high standard
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Accurately record maintenance activities and update property documentation systems
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Contribute to a strong health & safety culture, reporting risks and ensuring compliance
Your Requirements:
- Experience in a maintenance, facilities, or handyman role (PBSA, residential, or hospitality preferred)
- Comfortable carrying out general repairs including decorating, basic plumbing, and fault finding
- Strong awareness of health & safety and building compliance standards
- Positive, solution-oriented mindset with a hands-on approach
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Strong communication skills with a customer-focused attitude
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Ability to work both independently and as part of a team in a fast-paced environment
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Calm under pressure with the ability to respond to urgent issues effectively
Working Hours: 37.5 hours per week (7.5 hours per day), working 5 days out of 7 including weekends and bank holidays, on a rota basis between 7:30am - 8:00pm.
Please call me on or connect with me on LinkedIn (Johan Keutcha) and send me a message there.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your PBSA or residential maintenance experience at the top as this flagship development specifically values this sector knowledge
🔧 Emphasise your reactive maintenance skills with specific examples of urgent repairs you've handled under pressure
🏢 Showcase any experience with building compliance standards and health & safety protocols in your skills section
📋 Mention experience with property documentation systems or maintenance recording software if you have it
🤝 Demonstrate your customer-focused approach with examples of working alongside resident-facing teams
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed 45+ reactive maintenance requests per month across 200-unit residential development, achieving 98% resident satisfaction scores
- •Conducted daily building inspections and plant maintenance walkarounds, identifying 12 compliance issues before they escalated
- •Supervised 8 external contractors during planned maintenance works, ensuring all health and safety protocols were followed
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to PMR
Dear Hiring Manager,
PMR's flagship PBSA development in East London represents exactly the type of high-profile maintenance role I want to take on next. With my experience in reactive maintenance and building compliance, I'm well-positioned to ensure this new development maintains the highest standards from launch day.
My background in facilities maintenance has equipped me with the hands-on skills needed for this role, including basic plumbing, decorating, and fault finding across residential environments. I understand the importance of maintaining both building performance and resident satisfaction in fast-paced accommodation settings.
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Interview questions
10 questions generated from this advert.
Technical
- ›Describe your experience with basic plumbing repairs in a residential setting
- ›How do you approach fault finding when diagnosing building issues?
- ›What building compliance standards are you familiar with?
- ›Explain your process for conducting routine building inspections
- ›How do you prioritise reactive maintenance requests?
Behavioural
- ›Tell me about a time you had to handle an urgent maintenance issue under pressure
- ›Describe a situation where you worked with customer-facing teams to resolve a resident complaint
- ›Give an example of when you had to work independently to complete a maintenance task
- ›Tell me about a time you identified a health and safety risk and how you handled it
- ›Describe how you've supervised contractors to ensure work quality and safety
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to handle an urgent maintenance issue under pressure
Describe a situation where you worked with customer-facing teams to resolve a resident complaint
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