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⚡ Source: ReedRef: 56923561

Maintenance Operative

PMR·London·Posted 1 week ago
🏢 On-site💰 £34k/year
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Job description

Original text imported from Reed

Our client is seeking a proactive and customer-focused Maintenance Operative to join a brand-new, large-scale flagship PBSA development in East London, launching in the coming months.

Working closely with the Maintenance Manager and wider onsite team, you will play a crucial role in ensuring the building is maintained to the highest standards from day one. You'll take ownership of both reactive and planned maintenance while supporting the delivery of a safe, efficient, and best-in-class living environment for residents.

This is an exciting opportunity to be part of a major new opening, giving you the chance to make a visible impact in a high-profile asset while working within a forward-thinking and rapidly growing platform.

The role offers strong variety and responsibility, ideal for someone who enjoys a hands-on position while contributing to overall building performance and resident experience.


Key Responsibilities:

  • Carry out day-to-day reactive and planned maintenance across the building
  • Diagnose and resolve general building issues (e.g. plumbing, painting, basic repairs)
  • Conduct building checks, inspections, and routine plant/communal area walkarounds
  • Maintain a safe, secure, and well-presented environment for residents at all times
  • Work closely with customer-facing teams to ensure an excellent resident experience
  • Support contractor supervision, ensuring works are completed safely and to a high standard

  • Accurately record maintenance activities and update property documentation systems

  • Contribute to a strong health & safety culture, reporting risks and ensuring compliance

Your Requirements:

  • Experience in a maintenance, facilities, or handyman role (PBSA, residential, or hospitality preferred)
  • Comfortable carrying out general repairs including decorating, basic plumbing, and fault finding
  • Strong awareness of health & safety and building compliance standards
  • Positive, solution-oriented mindset with a hands-on approach
  • Strong communication skills with a customer-focused attitude

  • Ability to work both independently and as part of a team in a fast-paced environment

  • Calm under pressure with the ability to respond to urgent issues effectively


Working Hours: 37.5 hours per week (7.5 hours per day), working 5 days out of 7 including weekends and bank holidays, on a rota basis between 7:30am - 8:00pm.

Please call me on or connect with me on LinkedIn (Johan Keutcha) and send me a message there.

SpeedCV AI

Key skills

AI-extracted from the job advert

Must-have skills
Maintenance experienceBasic plumbingDecoratingHealth and safety awarenessBuilding compliance standardsFault finding
Nice-to-have
PBSA experienceResidential maintenanceHospitality maintenanceContractor supervision
Soft skills
Customer focusCommunicationProblem solvingTeamworkIndependenceAdaptabilityTime management
SpeedCV AI

Application advice

5 AI-generated recommendations to maximise your chances.

1

⭐ Highlight your PBSA or residential maintenance experience at the top as this flagship development specifically values this sector knowledge

2

🔧 Emphasise your reactive maintenance skills with specific examples of urgent repairs you've handled under pressure

3

🏢 Showcase any experience with building compliance standards and health & safety protocols in your skills section

4

📋 Mention experience with property documentation systems or maintenance recording software if you have it

5

🤝 Demonstrate your customer-focused approach with examples of working alongside resident-facing teams

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Suggested CV bullets

3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.

How to tailor your CV

Add these 3 bullets under your most recent experience:

  • Completed 45+ reactive maintenance requests per month across 200-unit residential development, achieving 98% resident satisfaction scores
  • Conducted daily building inspections and plant maintenance walkarounds, identifying 12 compliance issues before they escalated
  • Supervised 8 external contractors during planned maintenance works, ensuring all health and safety protocols were followed

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Letter preview — tailored to PMR

Dear Hiring Manager,

PMR's flagship PBSA development in East London represents exactly the type of high-profile maintenance role I want to take on next. With my experience in reactive maintenance and building compliance, I'm well-positioned to ensure this new development maintains the highest standards from launch day.

My background in facilities maintenance has equipped me with the hands-on skills needed for this role, including basic plumbing, decorating, and fault finding across residential environments. I understand the importance of maintaining both building performance and resident satisfaction in fast-paced accommodation settings.

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SpeedCV AI

Interview questions

10 questions generated from this advert.

Technical

  • Describe your experience with basic plumbing repairs in a residential setting
  • How do you approach fault finding when diagnosing building issues?
  • What building compliance standards are you familiar with?
  • Explain your process for conducting routine building inspections
  • How do you prioritise reactive maintenance requests?

Behavioural

  • Tell me about a time you had to handle an urgent maintenance issue under pressure
  • Describe a situation where you worked with customer-facing teams to resolve a resident complaint
  • Give an example of when you had to work independently to complete a maintenance task
  • Tell me about a time you identified a health and safety risk and how you handled it
  • Describe how you've supervised contractors to ensure work quality and safety
SpeedCV AINEW

STAR answer examples

Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.

1Question

Tell me about a time you had to handle an urgent maintenance issue under pressure

During a weekend evening shift, we had a major water leak on the third floor affecting 8 residential units. I immediately isolated the water supply to prevent further damage and contacted the emergency plumber. While waiting, I set up temporary barriers and moved residents from affected rooms to spare accommodation. I coordinated with the front desk team to keep residents informed and arranged alternative shower facilities. The leak was fixed within 4 hours, and I completed all incident documentation that night. No residents complained, and the property manager praised my quick response and communication throughout the crisis.
2Question

Describe a situation where you worked with customer-facing teams to resolve a resident complaint

A resident complained about persistent noise from the communal laundry room below their flat. The reception team escalated it to me after receiving 3 complaints in one week. I investigated during peak usage times and discovered the washing machines weren't properly balanced on their anti-vibration pads. I realigned all 6 machines and replaced worn rubber mountings, reducing noise by approximately 75%. I then worked with the reception team to follow up with the resident, who confirmed the issue was resolved. This collaborative approach prevented further complaints and maintained good resident relations.

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