Area Tenancy Manager
Job description
Original text imported from Reed
4Recruitment Services are looking for an experienced and motivated Area Tenancy Manager (ATM) to join our clients Housing team. You will be at the heart of managing our clients housing estates, ensuring communities are safe, tenancies are well-managed, and services are delivered effectively.
This role offers a hybrid working ly office-based to complete training, then working three days per week in the office and the rest remotely.
MAIN PRIORITIES:
- Income Management: Maximise rental income, manage arrears, and support tenants to sustain their tenancies.
- Lettings & Sign-ups: Manage new tenancies, sign-ups, and void turnaround to ensure homes are re-let quickly and efficiently.
- Everyday Tenancy Management: Support tenants with everyday issues, enforce tenancy agreements when necessary, and provide a responsive, accessible service.
- Low-Level Anti-Social Behaviour (ASB): Investigate minor ASB and nuisance complaints, taking proportionate action to resolve issues.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Manage the full tenancy lifecycle, including changes in circumstances, succession, and tenancy closures.
- Engage with residents and community groups to maintain safe and well-managed estates.
- Work collaboratively with partners such as the Police, Community Safety teams, and support agencies to address issues affecting tenants.
- Identify vulnerable residents and make appropriate referrals to safeguarding and support services.
- Ensure all actions comply with housing legislation, council policy, and regulatory requirements.
ESSENTIAL REQUIREMENTS INCLUDE:
- Experience in local authority housing is ideal, but experience in housing associations or other housing management roles will also be considered.
- Strong understanding of tenancy management, income collection, and housing legislation.
- Excellent communication, problem-solving, and relationship-building skills.
- Ability to balance enforcement with support to sustain tenancies and improve communities
- Must be able to drive & have car business insurance
- Basic DBS check
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🏠 Emphasise your housing sector experience prominently - the role specifically values local authority or housing association background
📊 Quantify your tenancy management results: 'Reduced void periods by 15 days' or 'Maintained 95% rent collection rate'
🤝 Highlight multi-agency partnership work with Police, Community Safety teams, and support services as this is explicitly mentioned
🔍 Showcase your ASB investigation experience and ability to balance enforcement with tenant support
🚗 Confirm you have a full driving licence and business car insurance as these are essential requirements
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed 180 tenancies across 3 housing estates, achieving 94% rent collection rate and reducing void periods from 28 to 19 days
- •Investigated 45 ASB cases annually, working with Police and Community Safety teams to resolve 89% within 8-week target timeframes
- •Conducted safeguarding referrals for 12 vulnerable residents, coordinating with support agencies to maintain tenancy sustainability
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Letter preview — tailored to 4Recruitment Services
Dear Hiring Manager,
4Recruitment Services' Area Tenancy Manager role combines my passion for housing management with community impact. My experience in tenancy lifecycle management and income collection aligns perfectly with your requirements for managing housing estates in Brent.
My background in local authority housing has equipped me with strong skills in arrears management, void turnaround, and ASB investigation. I have successfully worked with multi-agency partners including Police and Community Safety teams to resolve complex housing issues while maintaining the delicate balance between enforcement and tenant support.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you manage the full tenancy lifecycle from sign-up to closure?
- ›What strategies do you use to maximise rental income and manage arrears?
- ›How do you approach void property turnaround to minimise rental loss?
- ›What housing legislation do you consider most important in tenancy management?
- ›How do you identify and refer vulnerable residents for safeguarding?
Behavioural
- ›Describe a time you had to balance enforcement action with tenant support
- ›Tell me about a challenging ASB case you investigated and resolved
- ›How do you build relationships with community groups and residents?
- ›Give an example of successful multi-agency working to resolve a housing issue
- ›Describe a situation where you had to enforce tenancy agreements while maintaining tenant relations
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Describe a time you had to balance enforcement action with tenant support
Tell me about a challenging ASB case you investigated and resolved