Receptionist
Job description
Original text imported from Reed
A short-term temporary opportunity with an immediate start to support a professional office environment as a Receptionist in Henley-on-Thames. The role focuses on delivering an excellent client and visitor experience through a polished front-of-house service, including managing reception, handling switchboard calls, and coordinating room bookings. Ideal for someone professional, courteous, and organised, with the ability to provide a seamless and welcoming experience.
RECEPTIONIST ROLE:
- Welcoming visitors professionally, creating a friendly and positive first point of contact
- Checking in visitors using a visitor management system and ensuring hosts are notified promptly
- Managing switchboard calls efficiently while maintaining high customer service standards and call handling procedures
- Booking meeting rooms, conferences and events while coordinating room set-ups, catering and IT requirements
- Liaising with clients, catering, housekeeping and facilities teams to ensure smooth daily operations
- Maintaining a tidy, safe and professional reception environment at all times
- Handling general enquiries, monitoring reception inboxes and supporting ad hoc administrative tasks
- Demonstrating attention to detail, professionalism and a proactive approach when managing client and staff requests
- Demonstrating a minimum of 12 months of experience in a similar role
- Using Microsoft Office applications and Microsoft Teams confidently in a professional setting
- Communicating clearly and effectively with colleagues, clients and visitors
- Managing time effectively while balancing conflicting priorities
- Presenting a polished and professional appearance at all times
- Delivering consistent, best-in-class customer service
- Problem-solving effectively and making appropriate decisions when required
- Building strong rapport and positive working relationships to support a collaborative environment
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your visitor management system experience prominently as this is specifically mentioned in the role requirements
📊 Quantify your reception experience: "Managed 50+ daily visitors and 100+ calls while maintaining 98% satisfaction"
🌐 Emphasise your Microsoft Office and Teams proficiency as these are essential technical requirements
🎯 Showcase your multi-tasking abilities by describing how you balanced reception, switchboard, and administrative duties
🤝 Demonstrate your customer service excellence with specific examples of creating positive first impressions
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed visitor management system for 80+ daily visitors, ensuring 100% compliance with security protocols and prompt host notifications
- •Operated 4-line switchboard handling 150+ calls daily while maintaining professional customer service standards and accurate message delivery
- •Coordinated 25+ weekly meeting room bookings using Microsoft Office, liaising with catering and IT teams to ensure seamless event execution
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Letter preview — tailored to Australasian Recruitment Company
Dear Hiring Manager,
Australasian Recruitment Company's interim Receptionist position in Henley-on-Thames aligns perfectly with my visitor management system expertise and Microsoft Office proficiency. My experience in professional reception environments and switchboard operations makes me well-suited to deliver the excellent client experience you require.
My background in front-of-house roles has equipped me with the multi-tasking abilities essential for managing reception duties, call handling, and room coordination simultaneously while maintaining the professional standards your clients expect.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you handle multiple incoming calls while greeting visitors at reception?
- ›Describe your experience with visitor management systems
- ›How proficient are you with Microsoft Office applications in a professional setting?
- ›What's your approach to coordinating room bookings and catering requirements?
- ›How do you ensure accurate message taking and delivery?
Behavioural
- ›Tell me about a time you dealt with a difficult visitor or caller
- ›Describe a situation where you had to manage multiple priorities at reception
- ›How do you maintain professionalism under pressure?
- ›Give an example of when you went above and beyond for a client
- ›Tell me about a time you had to solve a problem independently at reception
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you dealt with a difficult visitor or caller
Describe a situation where you had to manage multiple priorities at reception