Customer Service/Receptionist
Job description
Original text imported from Reed
Our client, a national service company, is looking to recruit an enthusiastic, positive and flexible Customer Service/Receptionist to cover their very busy switchboard and front desk.
Reporting to the Office Manager responsibilities will include:
- Answering all incoming calls, forward callers to the appropriate extension
- Develop and maintain productivity,
- Assisting colleagues with administrative tasks, update calendars, schedule meetings
- Conducting customer service calls, checking customer’s current needs
- Greeting visitors, signing in /out
- Organising incoming and franking outgoing post
- General ad hoc administration duties
- Provide excellent customer service.
Previous experience of working in a client-focused environment and excellent IT skills, a background in an engineering/technical could be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner.
This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a full benefits package, 20 days holiday + bank holidays, free parking and the opportunity of a career within a cutting-edge national company.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your switchboard and multi-line phone experience at the top as this role specifically mentions covering a 'very busy switchboard'
📊 Quantify your reception metrics: 'Managed 150+ daily calls with 95% first-call resolution rate'
🔧 Emphasise any engineering or technical sector experience as the advert mentions this could be advantageous
📅 Showcase your administrative skills including calendar management and meeting coordination as these are key daily responsibilities
🤝 Demonstrate your ability to work under pressure with specific examples of managing busy front desk environments
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed 200+ daily switchboard calls for engineering firm, achieving 98% call connection rate and reducing hold times by 35%
- •Coordinated administrative support for 12-person office including calendar management, meeting scheduling, and visitor registration system
- •Processed 150+ pieces of daily post and franking operations, maintaining 100% accuracy in outgoing mail handling
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Letter preview — tailored to Clarify Consultancy Ltd
Dear Hiring Manager,
I am writing to apply for the Customer Service/Receptionist position with your national service company in Burnley. My experience in switchboard operations and administrative support, combined with strong IT skills and excellent telephone manner, makes me well-suited for managing your busy front desk and supporting the Office Manager.
My background in client-focused environments has equipped me with the flexibility and interpersonal skills needed to excel in this role, from greeting visitors and handling post to conducting customer service calls and maintaining productivity standards.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you handle a busy switchboard with multiple incoming calls?
- ›What IT systems and software are you comfortable using for administrative tasks?
- ›How do you prioritise tasks when managing both reception duties and administrative support?
- ›Describe your experience with calendar management and meeting scheduling systems
- ›How would you handle franking mail and organising post efficiently?
Behavioural
- ›Tell me about a time when you had to deal with a difficult customer over the phone
- ›Describe a situation where you had to work under pressure in a busy reception environment
- ›Give an example of when you went above and beyond to provide excellent customer service
- ›Tell me about a time when you had to juggle multiple administrative tasks simultaneously
- ›Describe how you would handle a visitor who arrived without an appointment
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time when you had to deal with a difficult customer over the phone
Describe a situation where you had to work under pressure in a busy reception environment