Customer Service/Receptionist
Job description
Original text imported from Reed
Our client, a national service company, is looking to recruit an enthusiastic, positive and flexible Customer Service/Receptionist to cover their very busy switchboard and front desk.
Reporting to the Office Manager responsibilities will include:
- Answering all incoming calls, forward callers to the appropriate extension
- Develop and maintain productivity,
- Assisting colleagues with administrative tasks, update calendars, schedule meetings
- Conducting customer service calls, checking customer’s current needs
- Greeting visitors, signing in /out
- Organising incoming and franking outgoing post
- General ad hoc administration duties
- Provide excellent customer service.
Previous experience of working in a client-focused environment and excellent IT skills, a background in an engineering/technical could be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner.
This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a full benefits package, 20 days holiday + bank holidays, free parking and the opportunity of a career within a cutting-edge national company.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your switchboard and multi-line phone experience prominently as this role specifically mentions covering a 'very busy switchboard'
📞 Emphasise your telephone manner and call handling skills since the advert specifically values 'excellent telephone manner'
🏢 Include any engineering or technical industry experience as the advert mentions this background 'could be an advantage'
📅 Showcase your calendar management and meeting scheduling abilities as these are key administrative responsibilities
🤝 Demonstrate your ability to work under pressure with specific examples, as this is explicitly mentioned as essential
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed 80+ daily incoming calls through multi-line switchboard system, achieving 95% call connection rate within 3 rings
- •Coordinated calendar management and meeting scheduling for 12 senior staff members, reducing scheduling conflicts by 40%
- •Processed 150+ visitor sign-ins weekly whilst maintaining security protocols and providing excellent customer service
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Clarify Consultancy Ltd
Dear Hiring Manager,
I am writing to apply for the Customer Service/Receptionist position with your national service company through Clarify Consultancy Ltd. My experience in client-focused environments and strong telephone manner align perfectly with your requirements for managing a busy switchboard and front desk operations.
My background in administrative support and customer service has equipped me with the flexibility and positive attitude needed to excel in this role. I am particularly drawn to the opportunity to develop productivity systems whilst supporting colleagues with calendar management and meeting scheduling.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you handle a busy switchboard with multiple incoming calls?
- ›What experience do you have with calendar management systems?
- ›How do you prioritise administrative tasks when supporting multiple colleagues?
- ›What franking or postal systems have you worked with?
- ›How would you manage visitor sign-in processes efficiently?
Behavioural
- ›Tell me about a time you provided excellent customer service under pressure
- ›Describe a situation where you had to be flexible in your approach to work
- ›Give an example of when you've maintained a positive attitude during a challenging day
- ›How do you handle difficult or frustrated callers?
- ›Tell me about a time you supported colleagues with administrative tasks
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you provided excellent customer service under pressure
Describe a situation where you had to be flexible in your approach to work