Key Account Manager

Key Account Manager – Umbrella Payroll | Contractor Payroll | Recruitment Agency Accounts

• B2B Account Management | Contractor Services | Staffing Solutions
• Location: Office Based
• Salary: Competitive with an of OTE £45,000+ year one
• Job Type: Full Time | Permanent

Key Account Manager – Umbrella Payroll / Contractor Payroll

Accomplish Today is seeking an experienced Key Account Manager with knowledge of the Umbrella Payroll and Contractor Payroll sector to manage and grow key recruitment agency partnerships.

This is a strategic client-facing role responsible for developing long-term relationships with recruitment agencies, supporting contractor engagement through PAYE umbrella payroll solutions, and driving sustainable growth across an established portfolio of accounts.

The position is ideally suited to professionals with experience in umbrella payroll, contractor payroll, recruitment agency relationships, contractor services, or B2B account management within the staffing sector.

Key Responsibilities

Key Account Management

• Manage and develop relationships with an established portfolio of recruitment agency accounts
• Act as the main point of contact for agencies engaging contractors through umbrella payroll and contractor payroll services
• Build strong relationships with recruitment consultants, managers, and directors
• Deliver high levels of client service, contractor support, and recruitment agency relationship management
• Identify opportunities to increase contractor referrals and contractor placements within existing agency accounts
• Maintain detailed account plans, stakeholder mapping, and CRM records

Business Development & Growth

• Identify opportunities to expand contractor engagement within existing recruitment agency partnerships
• Support growth of PAYE umbrella contractor volumes
• Develop relationships across multiple consultants within recruitment agencies
• Work collaboratively with internal teams to deliver high-quality contractor payroll and umbrella payroll services
• Support wider B2B sales and contractor services growth initiatives

Industry Expertise & Compliance

• Provide guidance to recruitment agencies on umbrella payroll processes, contractor payroll, and PAYE engagement models
• Maintain strong understanding of IR35, contractor legislation, and umbrella payroll compliance
• Represent the business professionally during agency meetings and industry events

CRM & Performance Management

• Maintain accurate records within the Sales CRM system
• Track contractor volumes, account performance, and growth opportunities
• Support delivery of sales targets and account growth objectives

Candidate Profile

We are looking for a commercially minded professional who thrives in a relationship-driven environment and understands the UK contractor market, recruitment agencies, and umbrella payroll sector.

Essential Experience

• Experience within an Umbrella Company, Contractor Payroll Provider, or Recruitment Agency
• Proven background in Key Account Management, B2B Sales, or Client Relationship Management
• Strong understanding of umbrella payroll, contractor payroll, and PAYE contractor engagement
• Experience managing recruitment agency relationships
• Excellent communication and stakeholder management skills

Desirable Experience

• Knowledge of IR35 and contractor payroll compliance
• Experience working within contractor services or temporary staffing solutions
• Experience using CRM systems and account management platforms
• Strong organisational and account planning skills

Location & Working Environment

• Full-time permanent role (37.5 hours per week)
• Some travel required for recruitment agency meetings and industry events

What’s On Offer

• Competitive salary
• Opportunity to manage high-value recruitment agency accounts
• Work within a growing umbrella payroll and contractor services provider
• Career progression within a high-performing account management and B2B sales team
• Exposure to the evolving contractor payroll, umbrella payroll, and recruitment industry

If you have experience within Umbrella Payroll, Contractor Payroll, Recruitment Agency Sales, or Key Account Management, we would welcome the opportunity to speak with you confidentially.