Account Manager
Job description
Original text imported from Reed
Account Manager – Umbrella Payroll | Contractor Payroll | Recruitment Agency Accounts
- £35,000 basic salary, OTE £48,000+
- Location: Office Based in North London
- Salary: Competitive Salary + Benefits
- Job Type: Full Time | Permanent
Account Manager – Umbrella Payroll / Contractor Payroll
Please note our client is looking for candidates with PAYE Umbrella industry experience alternatively contractor recruitment experience.
Accomplish Today's client is looking to appoint an experienced Account Manager with knowledge of the Umbrella Payroll and Contractor Payroll sector to support the management and growth of our established recruitment agency client base.
This is a fantastic opportunity for someone currently working within an Umbrella Company, Contractor Payroll Provider, or Recruitment Agency environment who understands the UK contractor market and enjoys building long-term client relationships.
You will be responsible for managing relationships with recruitment agencies and contractor clients, ensuring a smooth and compliant PAYE umbrella payroll process, while delivering a high standard of service and identifying opportunities to increase contractor engagement.
Key Responsibilities
- Manage and develop relationships with an existing portfolio of recruitment agency clients
- Act as the main point of contact for agencies engaging contractors through the PAYE umbrella model
- Support recruitment agencies and contractors through onboarding and engagement
- Provide guidance on umbrella payroll, contractor payroll, and PAYE processes
- Liaise with internal payroll and compliance teams to ensure accurate contractor payments
- Maintain high levels of client satisfaction and contractor retention
- Identify opportunities to increase contractor numbers within recruitment agency accounts
Skills & Experience
- Previous experience within an Umbrella Company, Contractor Payroll Provider, or Recruitment Agency
- Experience working in Account Management, Client Relationship Management, or Agency Support
- Strong understanding of PAYE umbrella payroll, contractor payments, and the UK contractor market
- Excellent communication and relationship-building skills
- Professional, organised, and client-focused approach
Desirable
- Experience managing recruitment agency accounts
- Knowledge of umbrella payroll compliance and contractor legislation
- Experience supporting agencies within construction, healthcare, industrial, or professional sectors
Why Join this FCSA accredited umbrella company
- Join a respected and growing UK Umbrella Payroll provider
- Manage an established portfolio of recruitment agency clients
- Work within a supportive and professional office environment
- Opportunity to grow your career within the contractor payroll and umbrella industry
If you are currently working within Umbrella Payroll, Contractor Payroll, Recruitment Agency Support, or Client Account Management, we would welcome the opportunity to speak with you.
Apply today to learn more about joining an award winning umbrella organisation.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your PAYE umbrella or contractor payroll experience prominently as this is explicitly required for the role
📊 Quantify your account management results: 'Managed 45 recruitment agency accounts, achieving 92% contractor retention'
🎯 Emphasise your knowledge of FCSA compliance and contractor legislation as these are key differentiators
🤝 Showcase specific examples of supporting recruitment agencies through contractor onboarding processes
💼 Mention experience with construction, healthcare, or professional sector agencies as these are desirable
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed portfolio of 35 recruitment agency accounts, achieving 94% contractor retention rate through proactive PAYE umbrella support and compliance guidance
- •Streamlined contractor onboarding process for 8 major agencies, reducing processing time from 5 to 2 days while maintaining FCSA compliance standards
- •Increased contractor engagement by 28% across existing accounts through targeted relationship building and enhanced payroll service delivery
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Letter preview — tailored to Accomplish Today
Dear Hiring Manager,
Accomplish Today's Account Manager position perfectly aligns with my background in PAYE umbrella payroll and recruitment agency support. My experience managing contractor relationships and understanding of FCSA compliance requirements makes me an ideal candidate for this North London-based role.
My background in umbrella payroll operations has equipped me with deep knowledge of contractor onboarding processes, PAYE compliance, and the unique challenges recruitment agencies face when engaging contractors. I have successfully managed agency portfolios while maintaining high contractor retention rates and ensuring seamless payroll processes.
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Interview questions
10 questions generated from this advert.
Technical
- ›Explain the key differences between PAYE umbrella and contractor payroll models
- ›How do you ensure compliance with FCSA regulations when managing contractor accounts?
- ›What are the main challenges recruitment agencies face with contractor onboarding?
- ›How would you handle a situation where contractor payments are delayed due to compliance issues?
- ›What key metrics do you use to measure contractor retention and engagement?
Behavioural
- ›Tell me about a time you had to rebuild a relationship with a dissatisfied recruitment agency client
- ›Describe a situation where you identified an opportunity to increase contractor numbers within an existing account
- ›Give an example of how you've managed competing priorities between multiple agency clients
- ›Tell me about a time you had to explain complex payroll processes to a non-technical client
- ›Describe how you've worked with internal teams to resolve a contractor payment issue
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to rebuild a relationship with a dissatisfied recruitment agency client
Describe a situation where you identified an opportunity to increase contractor numbers within an existing account