Customer Support Executive

Customer Support Executive, Exeter, £28,000 – £32,000 (DOE) + Excellent Benefits

Full-Time | Office-Based

An exciting opportunity has arisen for a professional and customer-focused Customer Support Executive to join a growing and highly regarded business based in Exeter, emerging from an exciting period of transformation. With a new leadership team and a clear drive for growth, they are building something special..

This role would suit an individual who enjoys building strong customer relationships, takes pride in delivering exceptional service, and thrives in a fast-paced, team-oriented environment.

Working as part of a supportive and collaborative team, you will play a key role in ensuring customers receive a seamless and positive experience from enquiry through to order fulfilment.

Key responsibilities will include:

• Acting as the first point of contact for customer enquiries
• Processing orders accurately and efficiently
• Building and maintaining strong long-term customer relationships
• Reactively supporting new business with confident outbound calls following up customer enquiries (typically email enquiries)
• Maintaining accurate customer, pricing, and product information
• Working closely with internal teams to ensure outstanding service delivery
• Providing solutions-focused support to customers on a daily basis

To be successful in this role, you will ideally have:

• Previous experience within a customer service or support-based position
• Excellent communication and relationship-building skills
• Strong attention to detail and organisational ability
• A positive, proactive, and professional approach
• Good IT and systems confidence
• A genuine customer-first mindset
• The ability to commute to Exeter on a daily basis

• Salary of £28,000 – £32,000 (DOE)
• 42.5 hrs per week, preferred hours 07:30 – 17:00 - potential flexibility around start/finish times
• Free daily lunch
• Pension scheme
• Profit share scheme
• 23 days holiday
• Free on-site parking
• Full training and ongoing development opportunities
• Opportunity to join a growing business with a supportive culture

This is an excellent opportunity for someone looking to develop their career within a stable, people-focused organisation that genuinely values its employees and customers alike.

Customer Support Executive, Exeter, £28,000 – £32,000 (DOE) + Excellent Benefits

Grosvenor Talent is committed to promoting equality, diversity and inclusion. We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origin), religion or belief, sex or sexual orientation. We are committed to ensuring that no applicant or employee is treated less favourably on the basis of a protected characteristic as defined under the Equality Act 2010. If you require reasonable adjustments during the recruitment process, please let us know and we will be happy to support you. Grosvenor Talent operates as both an Employment Agency and Employment Business in accordance with applicable legislation.