Administrator – Premium Brand - Minchinhampton
Job description
Original text imported from Reed
Rare and exciting opportunity to join our client based in Minchinhampton, Stroud who believe in a collaborative culture and a rewarding work environment, where people can be themselves and feel supported to reach their full potential!
Our client is a leading sustainable premium well-known brand, and they are expanding their team and seeking versatile individuals who are keen to excel and be a part of the success story. Career progression with support and full training provided.
Responsibilities:
- Handle incoming emails, webchats and calls, providing accurate information and resolving queries efficiently
- Assist in dispatching customer orders using couriers and ecommerce platforms
- Manage online chat function and handle customer inquiries via email and telephone
- Learn and maintain in-depth knowledge of the product offering
- Advise customers on product options
- Provide excellent customer service and ensure high levels of satisfaction
- Assist in other areas of the business during off-peak periods
Candidate Attributes:
- Strong communication and interpersonal skills
- Basic computer skills for order processing
- Ability to multitask, prioritise, and manage time effectively
Salary – £25k + generous yearly profit bonus
- Increased annual leave with length of service
- Learning and development opportunities
- Company social events
- Nest Pension contributions
- Free on-site parking
- Employee product discount
- Career progression with support and training
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your customer service experience at the top of your CV as the advert emphasises providing excellent customer service and high satisfaction levels
📊 Quantify your customer interaction metrics: "Handled 150+ customer inquiries daily via email, phone and chat with 98% satisfaction rating"
🌐 Emphasise any ecommerce platform experience as the role involves dispatching orders through various platforms
🎯 Showcase your multitasking abilities with specific examples of managing multiple communication channels simultaneously
🤝 Mention any experience with premium or sustainable brands to align with their company values
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed 200+ daily customer inquiries across email, phone and webchat channels, maintaining 96% customer satisfaction rating
- •Processed and dispatched 150+ customer orders weekly using ecommerce platforms and courier systems with 99% accuracy
- •Developed comprehensive product knowledge for 300+ premium items, advising customers on optimal product selections
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Anderson Recruitment Ltd
Dear Hiring Manager,
I am writing to apply for the Administrator position with your sustainable premium brand in Minchinhampton. Your emphasis on excellent customer service and collaborative culture aligns perfectly with my experience in customer support and order processing systems.
My background in customer service administration has equipped me with strong multitasking abilities and proficiency in managing multiple communication channels including email, telephone and online chat functions.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you prioritise multiple customer inquiries coming through email, phone and webchat simultaneously?
- ›What ecommerce platforms have you worked with for order processing?
- ›How do you maintain accuracy when dispatching orders through courier systems?
- ›Describe your approach to learning new product ranges quickly
- ›What computer systems have you used for customer service administration?
Behavioural
- ›Tell me about a time you dealt with a difficult customer inquiry
- ›Describe a situation where you had to multitask effectively under pressure
- ›How do you ensure excellent customer service standards are maintained?
- ›Give an example of when you went above and beyond for a customer
- ›Tell me about a time you had to learn something new quickly in a work environment
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you dealt with a difficult customer inquiry
Describe a situation where you had to multitask effectively under pressure