Customer Service Advisor
Job description
Original text imported from Reed
Customer Service Advisor
Temporary starting 3 June - ongoing till the end of the year
Burton on Trent
£13.50ph, rising to £14.00ph after training
Are you a confident, customer-focused professional who thrives in a fast-paced environment?
We're recruiting for an exciting temporary opportunity to start in June!
You'll be at the heart of operations, providing front-line support across account management, stock control, logistics, and customer enquiries. From processing orders to resolving delivery issues, you'll play a key role in delivering outstanding service to both customers and internal stakeholders.
Description of the role:
- Manage daily order processing via phone, email, CRM & B2B systems.
- Take full ownership of customer accounts and relationships.
- Investigate and resolve delivery discrepancies and queries.
- Monitor stock levels and liaise with logistics teams and key customers.
- Handle customer and consumer product enquiries
- Support technical and claims management cases.
- Process payments over the phone when required.
- Maintain accurate admin processes and documentation.
- Assist during busy periods (month-end/year-end) and provide team cover.
About you:
- Proven experience in customer service (essential)
- Strong communication skills with a confident telephone manner
- Ability to manage workload, multitask, and meet deadlines.
- High attention to detail and problem-solving skills
- Resilient, adaptable, and able to work under pressure.
- Strong IT skills (Excel, Outlook, CRM systems)
- A proactive, team-oriented mindset
- SAP or CRM system familiarity
- Technical or claims handling experience.
If you are an experienced customer service professional looking for your next challenge and are available to start your next role in June, apply today!
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your CRM and SAP experience prominently as these are specifically mentioned technical requirements
📊 Quantify your customer service metrics: "Managed 150+ daily enquiries with 95% first-call resolution"
🌐 Emphasise your B2B experience and account management skills as this role involves managing customer relationships
🎯 Showcase your multitasking abilities with specific examples of handling order processing, stock control and logistics simultaneously
🤝 Demonstrate your telephone manner and confident communication skills as phone-based customer interaction is central to this role
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Processed 200+ daily orders via CRM and B2B systems, maintaining 98% accuracy rate across account management and logistics coordination
- •Resolved 85% of delivery discrepancies within 24 hours through proactive liaison with logistics teams and key customer accounts
- •Managed technical claims processing using SAP systems, achieving £45,000 monthly payment processing targets with zero errors
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to fabric recruitment
Dear Hiring Manager,
Fabric recruitment's Customer Service Advisor position combines the account management and technical problem-solving aspects I excel at in my customer service career. Your requirement for CRM systems expertise and SAP familiarity aligns perfectly with my background in managing complex customer accounts across multiple platforms.
My background in customer service operations has equipped me with the multitasking abilities essential for handling order processing, stock control queries and delivery discrepancies simultaneously. I thrive in fast-paced environments where attention to detail and proactive communication directly impact customer satisfaction.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you handle order processing discrepancies in a CRM system?
- ›Describe your experience with SAP for customer account management
- ›How do you prioritise multiple customer enquiries across phone, email and B2B systems?
- ›What's your approach to investigating delivery issues using logistics systems?
- ›How would you handle technical product enquiries you're unfamiliar with?
Behavioural
- ›Tell me about a time you managed multiple customer accounts under pressure
- ›Describe a situation where you had to resolve a complex delivery discrepancy
- ›How do you handle difficult customers while maintaining professional service standards?
- ›Give an example of when you went above and beyond for a customer
- ›Describe a time you had to adapt quickly to new processes or systems
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you managed multiple customer accounts under pressure
Describe a situation where you had to resolve a complex delivery discrepancy
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