Temporary Customer Success Specialist
Job description
Original text imported from Reed
Location: Central London
Job Type: Monday - Friday office based
Hours: 8:45am- 5:30pm
Daily rate: £115.38 per day + holiday accrual
Looking for a role where you can genuinely make a difference to people's lives?
This is more than customer service. You'll support people through important, often emotional decisions, providing clarity, reassurance, and expert guidance when they need it most. Joining a fast-growing, purpose-driven tech business, you'll own the full customer journey from first conversation to completion. You'll combine empathy with commercial awareness to help customers make confident decisions.
What You'll Do
- Support customers via phone, email, and chat
- Lead consultative, human conversations (no scripts)
- Guide decisions with empathy and commercial awareness
- Own the end-to-end customer journey
- Deliver against targets for conversion and satisfaction
- Help improve the customer experience as you go
What We're Looking For
- A natural communicator who builds trust quickly
- Experience in sales, service, or advisory roles
- Target-driven with a customer-first mindset
- Calm, resilient, and organised under pressure
- Proactive, positive, and solutions-focused
Why Join?
- High-growth, mission-led company
- Real progression and development opportunities
- Supportive, collaborative team culture
- Make a genuine impact every single day
Want to go beyond traditional customer service and make a real impact? Apply now
Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.
Love Success is proud to serve as an Employment Agency for this vacancy.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your customer success and consultative sales experience prominently as this role emphasises human conversations over scripts
📊 Quantify your customer success metrics: 'Achieved 95% customer satisfaction whilst maintaining 85% conversion rate'
🌐 Emphasise your multi-channel support experience (phone, email, chat) as the role requires managing all touchpoints
🎯 Showcase your target achievement in previous roles as they mention conversion and satisfaction targets
🤝 Demonstrate your ability to handle emotional customer situations with empathy whilst maintaining commercial focus
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed end-to-end customer journeys for 150+ clients monthly, achieving 92% satisfaction rate whilst maintaining 78% conversion targets
- •Delivered consultative customer support across phone, email and chat channels, resulting in £2.1M annual revenue retention
- •Built customer trust through empathetic guidance during complex decisions, increasing repeat business by 34% over 18 months
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Love Success Recruitment
Dear Hiring Manager,
Your Customer Success Specialist role at this purpose-driven tech business immediately caught my attention, particularly the emphasis on consultative conversations and owning the complete customer journey from first contact to completion.
My background in customer success and sales advisory roles has equipped me with the commercial awareness and empathy needed to guide customers through important decisions whilst achieving conversion and satisfaction targets across multiple channels.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you manage the full customer journey from initial contact to completion?
- ›What CRM systems have you used to track customer interactions and conversion rates?
- ›How do you balance empathy with commercial objectives when guiding customer decisions?
- ›Describe your experience with multi-channel customer support platforms
- ›How would you measure and improve customer satisfaction in a tech environment?
Behavioural
- ›Tell me about a time you helped a customer through a difficult or emotional decision
- ›Describe a situation where you exceeded your conversion targets while maintaining customer satisfaction
- ›Give an example of how you've improved a customer experience process
- ›Tell me about a time you had to remain calm and organised under pressure with multiple customers
- ›Describe a situation where you built trust quickly with a new customer
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you helped a customer through a difficult or emotional decision
Describe a situation where you exceeded your conversion targets while maintaining customer satisfaction