office administrator / admin
Job description
Original text imported from Reed
About Us:
We are a growing small roofing company dedicated to delivering high-quality workmanship and excellent customer service. We are looking for a reliable and organized Office Administrator to help manage daily operations and support our team.
Key Responsibilities:
- Manage incoming calls, emails, and customer inquiries in a professional manner
- Schedule appointments, site visits, and coordinate with roofing crews
- Maintain and update customer records using CRM software
- Prepare quotes, invoices, and basic reports
- Track jobs from initial inquiry through completion
- Handle general office duties such as filing, data entry, and document management
- Assist with bookkeeping tasks (e.g., logging expenses, basic accounts tracking)
- Liaise with suppliers and order materials when needed
- Ensure smooth day-to-day office operations
Requirements:
- Proven experience as an Office Administrator or similar role
- Strong familiarity with CRM systems (e.g., Salesforce, HubSpot, or similar)
- Excellent organizational and multitasking skills
- Good communication skills (written and verbal)
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to work independently and take initiative
- Attention to detail and problem-solving skills
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your CRM experience prominently as the advert specifically mentions Salesforce and HubSpot systems
📊 Quantify your administrative achievements: "Managed 150+ customer inquiries weekly, maintaining 98% satisfaction"
🏗️ Emphasise any construction or trades industry experience to show sector understanding
🤝 Showcase your supplier liaison skills as material ordering is a key responsibility
📋 Detail your Microsoft Office proficiency, particularly Excel for tracking and reporting tasks
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed 200+ customer inquiries weekly using Salesforce CRM, maintaining 96% customer satisfaction through prompt response and accurate record keeping
- •Coordinated scheduling for 8-person field team across 15 daily appointments, reducing scheduling conflicts by 40% through improved diary management
- •Processed £180k monthly invoicing and supplier orders, ensuring 98% accuracy in financial documentation and timely payment processing
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Letter preview — tailored to Tamar roofing & building Services LTD
Dear Hiring Manager,
Tamar Roofing's focus on quality workmanship and customer service aligns perfectly with my administrative expertise, particularly my experience with CRM systems and coordinating between field teams and clients in the construction sector.
My background in office administration has equipped me with the multitasking abilities and attention to detail essential for managing customer inquiries, scheduling site visits, and maintaining accurate records from initial quote through job completion.
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Interview questions
10 questions generated from this advert.
Technical
- ›Which CRM systems have you used and how did you manage customer records?
- ›How do you use Excel for tracking jobs and creating reports?
- ›Describe your experience with invoicing and quote preparation
- ›What bookkeeping software have you worked with?
- ›How do you manage multiple appointments and scheduling conflicts?
Behavioural
- ›Tell me about a time you had to handle a difficult customer inquiry
- ›Describe a situation where you had to prioritise multiple urgent tasks
- ›Give an example of when you took initiative to improve office processes
- ›How do you ensure accuracy when handling financial data?
- ›Tell me about a time you had to coordinate between different teams or departments
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to handle a difficult customer inquiry
Describe a situation where you had to prioritise multiple urgent tasks