Commercial Claims Handler
Job description
Original text imported from Reed
Senior Claims Handler - Bradford - Up to £40,000
Join a leading insurance firm near Leeds and take ownership of a diverse commercial claims portfolio - with the autonomy, support and flexibility to do your best work.
This is a role for an experienced claims professional who's ready to step up and make an impact. You'll handle a broad range of commercial claims across Motor/Fleet, Property and Liability, working within a supportive team that values expertise and takes professional development seriously.
Salary: Up to £40,000
Location: Bradford
Working pattern: Hybrid
What you'll be doing
- Managing commercial claims from initial notification through to settlement
- Providing professional advice and maintaining high service standards throughout
- Negotiating effectively with clients, insurers and relevant third parties to achieve the best outcomes
- Authorising claim payments within delegated authority
- Maintaining accurate records and a robust diary system
- Contributing to management information on claims trends and issues
What they're looking for
- Minimum 5 years' experience handling a diverse range of insurance claims
- Strong communication and negotiation skills
- Comfortable working with IT systems - particularly Excel
- Well organised, able to manage competing priorities and work to deadlines
- Brokerage background preferred
- Familiarity with scheme claims, binder procedures, PI, D&O or Cyber claims a bonus
- Acturis knowledge beneficial
Why this role?
- Broad and varied commercial claims portfolio across multiple classes
- Genuine autonomy - including delegated authority for claim payments
- A supportive team environment within a well-established, respected firm
- Clear career advancement opportunities
- Hybrid working with real flexibility
Ready to make a move? Get in touch - even if you're just exploring your options.
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Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV personal statement with your 5+ years of commercial claims experience across Motor/Fleet, Property and Liability — the advert lists this as the primary requirement.
📊 Quantify your claims portfolio: e.g. 'Managed a portfolio of 150+ commercial claims per quarter, achieving settlement within 30 days in 85% of cases' to demonstrate throughput and efficiency.
🎯 Call out your delegated authority level explicitly (e.g. 'Delegated authority up to £50,000') — the advert specifically highlights this as a key responsibility.
🛠️ Mention Acturis by name in your skills section and any experience with binder procedures, scheme claims, PI, D&O or Cyber claims in a dedicated 'Specialist Claims Experience' subsection.
🤝 Highlight brokerage background prominently if applicable — the advert states this is preferred and will differentiate you from candidates with insurer-side experience only.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed a live portfolio of 140+ commercial claims across Motor/Fleet, Property and Liability classes, achieving an average settlement time of 28 days against a 35-day team target.
- •Negotiated third-party liability settlements totalling £1.2M annually, reducing average claim cost by 12% through early intervention and direct insurer engagement.
- •Produced monthly claims trend reports in Excel for senior management, identifying a 22% spike in fleet claims that prompted a client risk review and reduced repeat notifications by 18% within two quarters.
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Letter preview — tailored to Get Recruited (UK) Ltd
Dear Hiring Manager,
Get Recruited's Senior Claims Handler opportunity in Bradford aligns precisely with my background in commercial claims — specifically the breadth of classes covered and the delegated authority the role carries. Having managed Motor/Fleet, Property and Liability claims through full lifecycle from notification to settlement, I understand the rigour required to maintain service standards while negotiating effectively with insurers and third parties.
My background in commercial claims handling spans over six years within a brokerage environment, where I consistently managed portfolios of 140+ active claims, authorised payments within a £75,000 delegated authority limit, and contributed monthly management information reports that shaped the team's reserving strategy. I also have working knowledge of Acturis and have handled scheme and binder-based claims across PI and Liability classes.
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Interview questions
10 questions generated from this advert.
Technical
- ›Walk us through your process for managing a commercial liability claim from initial notification through to settlement.
- ›How have you used Acturis (or a comparable claims management system) to maintain accurate records and diary management?
- ›Describe your experience handling PI, D&O or Cyber claims — what are the key complexities you've encountered?
- ›How do you approach negotiating with third parties and insurers to achieve the best settlement outcome for the client?
- ›What management information have you produced on claims trends, and how did it influence business decisions?
Behavioural
- ›Tell me about a time you managed a high volume of competing claims priorities — how did you organise your workload?
- ›Describe a situation where you had to deliver difficult news to a client during the claims process. How did you handle it?
- ›Give an example of a complex commercial claim where you used your delegated authority to authorise a payment — what was your decision-making process?
- ›Tell me about a time you identified a trend in claims data and escalated it to management. What was the outcome?
- ›Describe a situation where you had to negotiate firmly with an insurer or third party to protect a client's interests.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you managed a high volume of competing claims priorities — how did you organise your workload?
Describe a situation where you had to negotiate firmly with an insurer or third party to protect a client's interests.