Contact Centre Advisor
Job description
Original text imported from Reed
Michael Page have partnered with a reputable Automotive Business in Leeds to recruit for a Permanent Contact Centre Advisor to start asap due to expansion!
This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/ vehicle parts retail experience.
Apply now immediate interview!
Client Details
Michael Page have partnered with a reputable Automotive Business in Leeds to recruit for a Permanent Contact Centre Advisor to start asap due to expansion!
This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/ vehicle parts retail experience.
Apply now immediate interview!
Description
As a Contact Centre Advisor you will be working in the insurance department working closely with customers who need to make a claim on their policy.
You will be gathering all required details and support evidence handling the claim from the initial enquiry to settlement.
The role will be handling a range of queries along the way working closely with third parties and providers to come to a quick resolution and you will be ensuring targets and service level agreements are met.
Main communication with customers will be over the telephone this will be through inbound and outbound calls alongside looking after a busy inbox and responding to any emails coming into the business.
Profile
Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
Able to work under pressure in a fast paced volume environment
Excellent communication skills and a confident telephone manner
Passionate about helping customers and delivering the best service
An excellent team player
Job Offer
Salary of £26200+ reputable business within the Automotive Sector+ full training provided+ excellent progression and development opportunities+ growing business with lots of exciting plans for the year ahead+ central location in Leeds and easily accessible from surrounding Bradford areas+ free parking+ excellent benefits+ no shift patterns or weekends+ excellent facilities and offices+ great team and culture+ immediate interview and start
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your contact centre or customer service experience prominently as this is explicitly mentioned as essential
🚗 Emphasise any automotive, vehicle repair, or parts retail background as this gives you a significant advantage
📞 Showcase your telephone skills and ability to handle high-volume inbound/outbound calls confidently
🎯 Demonstrate experience meeting targets and SLAs, particularly in insurance or claims environments
⚡ Show examples of working effectively under pressure in fast-paced, volume-driven environments
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Processed 85+ insurance claims daily from initial enquiry to settlement, achieving 98% customer satisfaction scores
- •Managed high-volume inbound/outbound calls averaging 120 contacts per day whilst maintaining SLA compliance of 95%
- •Coordinated with 15+ third party automotive repair providers to expedite claim resolutions within 5-day targets
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Letter preview — tailored to Michael Page Business Support
Dear Hiring Manager,
I am writing to apply for the Contact Centre Advisor position with your reputable automotive business in Leeds. My background in customer service and experience with vehicle-related enquiries aligns perfectly with your requirements for insurance claims processing and automotive knowledge.
My background in contact centre operations has equipped me with the skills to handle high-volume inbound and outbound calls whilst maintaining excellent service standards. I have experience coordinating with third parties, managing claims from initial enquiry through to settlement, and consistently meeting service level agreements in fast-paced environments.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you manage high-volume inbound and outbound calls whilst maintaining quality?
- ›Describe your experience with insurance claims processing from initial enquiry to settlement
- ›How do you coordinate with third party providers to resolve customer claims?
- ›What methods do you use to ensure service level agreements are consistently met?
- ›How do you prioritise and manage a busy email inbox alongside telephone duties?
Behavioural
- ›Tell me about a time you dealt with a difficult customer claim and how you resolved it
- ›Describe a situation where you had to work under significant pressure to meet targets
- ›Give an example of when you went above and beyond to deliver excellent customer service
- ›Tell me about a time you had to collaborate with external parties to resolve an issue
- ›Describe how you handle multiple competing priorities in a fast-paced environment
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you dealt with a difficult customer claim and how you resolved it
Describe a situation where you had to work under significant pressure to meet targets