Commercial Account Handler
Job description
Original text imported from Reed
Experienced Commercial Account Handler required to join a major insurance broker due to sustained business growth.
This role will focus on client retention for mid-corporate size clients where you will work closely with Account Executives, providing broking support and day to day account management. In addition, you will negotiate with underwriters to obtain the most favourable terms for clients, exploring all options and also deal with any mid-term changes to cover.
Insurance industry knowledge and experience would be essential for this role and applications would also be welcome from those that may have some experience of coaching and developing less experienced Account Handlers. You will use your initiative to organise workloads effectively, and be able to drive best practice. Furthermore, you will be able to convey a positive attitude with a friendly disposition. Any qualifications gained under the Chartered Insurance institute would also be an advantage.
In return you can expect a competitive salary to reflect your experience as well as a comprehensive benefits package. Flexible hybrid working also available.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your insurance industry experience prominently as this is explicitly essential for the role
📊 Quantify your client retention results: 'Maintained 94% client retention across 120 mid-corporate accounts'
🎓 Emphasise any CII qualifications or progress towards them as Nixon Allen values professional development
🤝 Showcase coaching experience with junior staff as they welcome candidates who can develop less experienced handlers
💼 Mention specific underwriter relationships and negotiation successes to demonstrate broking expertise
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Maintained 96% client retention rate across 85 mid-corporate accounts, generating £2.1M in annual premiums through proactive relationship management
- •Negotiated with 12 key underwriters to secure average 8% premium reductions for clients whilst maintaining comprehensive coverage terms
- •Coached 4 junior Account Handlers on best practice procedures, resulting in 25% improvement in their client satisfaction scores within 6 months
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Nixon Allen Limited. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Nixon Allen Limited
Dear Hiring Manager,
Nixon Allen's focus on mid-corporate client retention aligns perfectly with my commercial insurance background, particularly my experience in underwriter negotiation and account management support.
My background in commercial insurance has equipped me with the essential industry knowledge and client retention skills that this role demands. I have successfully managed mid-corporate accounts whilst developing junior colleagues through coaching and mentoring.
Free signup, no card needed. Export to PDF/Word requires a £1.99 trial (14 days).
Interview questions
10 questions generated from this advert.
Technical
- ›How do you approach negotiating with underwriters to secure favourable terms?
- ›What strategies do you use for managing mid-term policy changes?
- ›How do you prioritise workload when managing multiple mid-corporate accounts?
- ›What CII qualifications do you hold or are working towards?
- ›How do you stay updated with insurance market conditions and regulations?
Behavioural
- ›Tell me about a time you retained a difficult client who was considering leaving
- ›Describe a situation where you coached a less experienced colleague
- ›How do you handle competing priorities when multiple clients need urgent attention?
- ›Give an example of when you used your initiative to improve a process
- ›Tell me about a challenging underwriter negotiation and how you handled it
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you retained a difficult client who was considering leaving
Describe a situation where you coached a less experienced colleague