Block Manager
Job description
Original text imported from Reed
Job Title: Block Manager ??????
Location: Birmingham City Centre
Basic Salary: £40,000
OTE: £45,000
Experience Required: 1–2 years’ relevant experience
Hours: 9am-5:30pm, Five days a week
Job Type: Full-time, Permanent
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Our client, a highly regarded independent estate agency, is seeking a dynamic and proactive Block Manager to join their team. The ideal candidate will have strong organizational skills, a customer-focused approach, and the ability to manage multiple priorities effectively.
Job Responsibilities
- Manage a portfolio of residential blocks, ensuring high standards of service delivery
- Conduct regular property inspections and ensure compliance with health & safety regulations
- Oversee maintenance and repairs, ensuring issues are resolved promptly
- Build and maintain strong relationships with leaseholders, tenants, and contractors
- Prepare and manage service charge budgets and oversee financial performance
- Handle Section 20 consultations and leasehold-related matters
- Liaise with accountants on year-end accounts and financial reporting
- Chair AGMs and client meetings
- Ensure timely renewal of insurance policies and management agreements
The Ideal Candidate
- 1–2 years’ experience in block management (essential)
- Strong administrative skills with excellent attention to detail
- Proven ability to manage multiple tasks and priorities effectively
- Excellent communication and interpersonal skills
- Good knowledge of building maintenance and construction
- Understanding of property legislation, including fire and safety regulations
Benefits:
- Company pension
- On-site parking
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🏢 Highlight your block management experience prominently as the advert requires 1-2 years' relevant experience as essential
📊 Quantify your portfolio: 'Managed 15 residential blocks with 200+ leaseholders, maintaining 95% satisfaction rates'
🔍 Emphasise Section 20 consultation experience as this is a key technical requirement mentioned specifically
💰 Showcase service charge budget management skills with concrete examples of financial oversight
🤝 Demonstrate relationship management abilities with leaseholders, tenants and contractors as this is heavily emphasised
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed portfolio of 12 residential blocks comprising 180 leaseholders, achieving 94% satisfaction in annual surveys
- •Conducted Section 20 consultations for major works totalling £85,000, ensuring full statutory compliance and timely completion
- •Prepared and monitored service charge budgets of £240,000 annually, reducing overspend by 15% through proactive contractor management
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to The Recruitment Experts
Dear Hiring Manager,
Your Block Manager position at The Recruitment Experts represents exactly the career progression I'm seeking in Birmingham's property sector. With hands-on experience in Section 20 consultations and service charge budget management, I'm well-positioned to manage your residential block portfolio effectively.
My background in property management has equipped me with the technical skills to handle leasehold matters, conduct thorough property inspections, and maintain strong relationships with leaseholders and contractors. I understand the importance of compliance with health and safety regulations whilst delivering exceptional customer service.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you conduct Section 20 consultations and ensure compliance with statutory requirements?
- ›What's your approach to preparing and managing service charge budgets for residential blocks?
- ›How do you ensure health and safety compliance during property inspections?
- ›Describe your experience with leasehold legislation and property management regulations
- ›How do you handle insurance policy renewals and management agreement negotiations?
Behavioural
- ›Tell me about a time you had to manage multiple urgent maintenance issues across different properties
- ›Describe a situation where you had to deal with a difficult leaseholder complaint
- ›How do you prioritise tasks when managing a large portfolio of residential blocks?
- ›Give an example of how you've built strong relationships with contractors and service providers
- ›Tell me about a time you had to chair a challenging AGM or client meeting
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to manage multiple urgent maintenance issues across different properties
Describe a situation where you had to deal with a difficult leaseholder complaint
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