Support Worker
Job description
Original text imported from Reed
Job Introduction
At Turning Point, we support people with Learning Disabilities across England. We strive to constantly find ways to support more people to discover new possibilities in their lives. The quality of our support means everything to us. The people we work with inspire us and in turn we look for new ways to inspire change. We owe it to the people we work with to grow and shape the future, because we believe in what we do.
We endeavour to create positive family relationships offering a good circle of support. There is a strong focus on supporting individuals' lives in a person-centred way which includes various activities, shopping, managing own budgets and cooking. We tailor our services to enable people to be as independent as possible.
Where will I be working?
Within Salford we have 18 homes providing care and support for adults with Learning Disabilities, varying abilities, and health issues. As part of this role, you will be supporting specific individuals with PBS, complex needs and challenging behaviour.
The service is a 24-hour service therefore flexibility is essential. Shift patterns include, mornings, evenings, sleep shifts/waking nights and weekends/bank holidays.
We use a digital social care record system, to support daily recording, which will make your day-to-day tasks easier and allows you to spend more time with the People We Support
Role Responsibility
This is a hands-on job in which no two days are the same. Your duties will include:
- Promoting the independence of people we support
- Supporting a full range of daily activities including cleaning and cooking, days out or going away on holiday
- Arranging activities in the home and in the local community
- Developing residents' life skills and personal interests
- Helping residents stay safe and healthy
- Assisting with personal care needs
- Manual handling
- Supporting people with medication
- Ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements
The Ideal Candidate
People with learning disabilities will sometimes have multiple conditions that can create complex needs. These conditions mean that the person we support may present with a combination of needs that affect: –
- Mental health
- Ability to form and manage relationships
- Behaviours that challenge
- Physical appearance
- Physical health
- Sensory input
- Communication ability
- Cognitive ability
This role will be supporting individual with complex and challenging behaviours so it is essential that you have previous experience in supported living settings supporting individuals with learning disabilities, PBS and complex and challenging behaviour. It is also essential that you are:
- Passionate, caring and enthusiastic and understanding
- Flexible, patient and non-judgemental
- A great team player with lots of energy
- Able to demonstrate good communication skills
- Able to complete the physical aspects of the role such as manual handling where needed
About us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.
You will get 29 days’ paid holiday a year, increasing with each year of service up to 31 days. Plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.
Turning Point Benefits
Turning Point
Attached documents
- 2022 SW Role Profile and Job expectations.pdf
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your PBS experience prominently in your Personal Statement — the advert lists it as an essential requirement alongside complex and challenging behaviour support.
📊 Quantify your care experience where possible: 'Supported 6 adults with learning disabilities across a 24-hour supported living service for 2 years, maintaining 100% digital record compliance.'
🎯 Explicitly reference your experience with challenging behaviour and complex needs in your CV summary, as the advert stresses these are non-negotiable for the Salford role.
🌐 Mention any familiarity with digital social care record systems (e.g. Care Control, Log my Care, or similar) — Turning Point specifically flags their use of a digital platform as part of daily duties.
🤝 Include a dedicated section or bullet points covering shift flexibility — mornings, evenings, sleep shifts, waking nights and weekends — as the advert explicitly requires this across 18 homes in Salford.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Delivered person-centred PBS interventions for 4 adults with learning disabilities in a 24-hour supported living service, contributing to a 30% reduction in recorded behavioural incidents over 6 months.
- •Maintained daily digital social care records for a caseload of 5 service users, achieving zero documentation errors across a 12-month CQC inspection period.
- •Facilitated weekly community activities and life skills sessions — including budgeting and cooking — for 6 residents, supporting 3 individuals to progress towards greater independent living outcomes within one year.
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Turning Point
Dear Hiring Manager,
Turning Point's commitment to person-centred support for adults with learning disabilities across Salford is exactly the environment in which I want to develop my career. Having worked in supported living settings with individuals presenting PBS needs and complex challenging behaviour, I am confident I can contribute meaningfully to your 18-home service from day one.
My background in learning disabilities support includes delivering personal care, assisting with medication, and maintaining accurate digital social care records across 24-hour shift patterns — including sleep shifts and waking nights. I have applied Positive Behaviour Support strategies to de-escalate challenging situations and worked collaboratively with multi-disciplinary teams to tailor care plans that promote independence in daily activities such as budgeting, cooking and community engagement.
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Interview questions
10 questions generated from this advert.
Technical
- ›How have you used a digital social care record system in a previous role, and what impact did it have on your daily workflow?
- ›Can you describe your experience applying Positive Behaviour Support (PBS) strategies with an individual displaying challenging behaviour?
- ›What steps do you take when assisting a service user with medication administration to ensure accuracy and safety?
- ›How do you approach manual handling tasks safely, and what training have you completed in this area?
- ›Describe how you have supported an individual with complex needs to develop independent life skills such as budgeting or cooking.
Behavioural
- ›Tell me about a time you supported someone with challenging behaviour — what happened and how did you manage the situation?
- ›Describe a situation where you had to adapt quickly to a change in a service user's needs or condition. What did you do?
- ›Give an example of how you have worked as part of a team to deliver consistent, person-centred care across shift patterns.
- ›Tell me about a time you helped a service user engage with their local community. What did you plan and what was the outcome?
- ›Describe a situation where accurate record keeping made a significant difference to the care or safety of someone you supported.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you supported someone with challenging behaviour — what happened and how did you manage the situation?
Describe a situation where accurate record keeping made a significant difference to the care or safety of someone you supported.