IT Field Engineer
Job description
Original text imported from Reed
IT Field Engineer - Scunthorpe - Regular travel across the UK
Are you an experienced IT Support Engineer who enjoys getting hands-on with technology and solving problems? Do you like the variety of supporting users, installing new equipment and working across different sites? If so, this could be the perfect opportunity for you.
TechXperts Recruitment UK are working with a well-established national business looking to appoint an IT Field Engineer to support their growing network of sites across the UK.
Reporting to the IT Manager, you'll be responsible for maintaining IT infrastructure, supporting users remotely and on-site, installing new equipment, troubleshooting hardware and software issues and assisting with new site rollouts and acquisitions.
The role is based from the company's Head Office in Scunthorpe, with regular travel across the UK required.
Essential Experience
- Previous experience in an IT Support or Field Engineer role
- Experience with PC, hardware and network troubleshooting
- Knowledge of Windows 10/11 and Office 365
- Network cabling, installation and setup experience
- Full UK Driving Licence
- Willingness to travel and stay away when required
What's in it for you?
- A salary up to £35,000
- Pension contribution of 5%
- Up to 28 days holiday plus bank holidays
- Staff discounts across the group's brands
- The opportunity to work on a wide variety of technologies and projects
This role would suit someone who enjoys being hands-on, solving technical problems and working in a varied environment where no two days are the same.
If you'd like to find out more, we'd love to hear from you.
** TechXperts Recruitment is an equal opportunities employer and welcomes applications from all, regardless of race, sex, disability, religion, sexual orientation or age. **
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV personal statement with 'IT Field Engineer' and explicitly mention Windows 10/11 and Office 365, as these are listed as essential requirements in the advert.
📊 Quantify your field support experience: e.g. 'Supported 150+ end users across 8 UK sites, resolving 95% of tickets within SLA'.
🚗 Prominently list your Full UK Driving Licence in your skills or personal details section — the advert flags travel as a core requirement and this is an explicit essential.
🌐 Include a dedicated 'Infrastructure & Networking' skills section referencing network cabling, installation and setup, as these are called out as essential experience in the advert.
🎯 Tailor your work history bullets to highlight multi-site or field-based roles, new site rollouts, and hardware installation projects to mirror the advert's emphasis on variety and travel.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Delivered on-site and remote IT support for 120+ end users across 6 UK locations, maintaining a 93% first-time fix rate on hardware and Windows 10/11 incidents.
- •Led network cabling and workstation installation for 2 new site rollouts, completing full Office 365 configuration and user onboarding within a 3-day project window per site.
- •Reduced average hardware fault resolution time from 4 hours to 90 minutes by implementing a structured troubleshooting checklist adopted across a 4-person field engineering team.
Free to copy — tailoring requires a 30-sec CV upload.
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We've drafted a cover letter for TECHXPERTS RECRUITMENT LTD. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to TECHXPERTS RECRUITMENT LTD
Dear Hiring Manager,
TechXperts Recruitment's IT Field Engineer vacancy immediately stood out to me — the combination of multi-site UK travel, hands-on hardware installation and network troubleshooting is precisely the kind of varied, field-based role I have been targeting. My experience with Windows 10/11 environments and Office 365 deployments, alongside practical network cabling and setup work, maps directly to the essential requirements you have outlined.
My background in IT field support has seen me deliver end-user support and infrastructure maintenance across multiple sites, managing everything from new workstation builds and network installations to fault diagnosis under time pressure. I hold a full UK driving licence and am fully comfortable with regular travel and overnight stays as part of the role.
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Interview questions
10 questions generated from this advert.
Technical
- ›Walk me through how you would troubleshoot a PC that cannot connect to the network on a remote site.
- ›What steps do you follow when setting up and configuring a new workstation with Windows 11 and Office 365?
- ›Describe your experience with network cabling — what standards do you follow and what tools do you use?
- ›How would you approach a new site rollout, from initial planning through to user handover?
- ›What remote support tools have you used, and how do you manage a support session when the end user has limited technical knowledge?
Behavioural
- ›Tell me about a time you had to diagnose and resolve a complex hardware or software issue under time pressure.
- ›Describe a situation where you had to support multiple sites simultaneously — how did you prioritise your workload?
- ›Give an example of when you had to explain a technical problem to a non-technical stakeholder. How did you approach it?
- ›Tell me about a time you were working away from home for an extended period. How did you manage your wellbeing and productivity?
- ›Describe a time when a site visit did not go as planned. What happened and how did you adapt?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to diagnose and resolve a complex hardware or software issue under time pressure.
Describe a situation where you had to support multiple sites simultaneously — how did you prioritise your workload?