Installation & Planning Coordinator | £32k | 26 days A/L

We're really proud to be recruiting exclusively for this exciting position as an Installation & Scheduling Coordinator. Working for an extremely successful company, on the outskirts of Canterbury, you'll join a business that has grown from 35 staff to 100!

In this role, you'll be responsible for the end-to-end coordination and execution of service delivery activities. Including for example, installation delivery, engineer planning and resourcing, scheduling of national deployments, and maintenance response coordination. Operating within a highly reactive, fast paced environment where customer experience and service continuity are critical. This position ensures that all delivery and support activities meet defined Installation SLAs, while maintaining clear communication, expectation management, and operational control across internal teams, field engineers, and customers.

Your next employer offers an enviable company culture, and you'll receive leading benefits:

• 25 days annual leave plus Bank holidays
• Birthdays Off
• 6 Month Reviews
• Home Broadband
• Regular Office Food Events
• Lunch & Learns with Leadership Team
• Regular Team Socials
• Concessions (Discounted UK Holidays, Sky TV Packages etc)
• Perkbox (Including over 9,000 perks, discounts and benefits)
• Virtual GP Appointments - Dr Care Anywhere
• Vitality Private Medical Insurance

Please find further details below:

Job Title: Installation & Planning Coordinator

Location: Near Canterbury, Kent. Your own transport is essential due to the location of this company. This position is 100% office based.

Salary: £30,000 - £32,000

Duration: 12 month FTC

Hours: Monday to Friday, 9am - 5:30pm

As the Installation & Planning Coordinator your responsibilities would be to:

• Service Delivery & Installation Management
  • Own and manage the delivery of: New customer installations, rollout activities, moves, adds, and changes
  • Ensure all installations are delivered in line with defined SLAs, quality standards, and customer expectations
  • Maintain visibility of all active jobs, ensuring progress, completion, and closure
• Engineer Planning & Resource Management
  • Plan and coordinate national field engineering resources, including Internal engineers and third-party contractors
  • Optimise engineer utilisation across: Installations, Fault response, Maintenance and upgrade works
  • Balance planned work vs reactive demand, ensuring priority alignment with SLAs and customer impact
• Scheduling & Coordination
  • For Installations, Survey visits, Maintenance, and fault response
  • Manage scheduling tools, workflows, and booking processes
  • Ensure efficient routing and geographic clustering of jobs to maximise productivity
  • Dynamically adjust schedules in response to incidents, delays, or changing priorities
• Incident & Maintenance Response
  • Oversee coordination of faults, outages, and degraded service incidents
  • Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments
  • Act as an escalation point for major service-impacting issues
  • Maintain communication with operators during incidents, ensuring transparency and confidence
• Supplier & Contractor Coordination
  • Manage performance of third-party engineering partners and contractors
  • Ensure adherence to: SLAs, quality standards, Health & Safety requirements, escalate and address under performance where required

You'll be the ideal candidate if you have the following skills and experience:

• Proven experience in a Service Delivery, Field Operations, or Scheduling Management role
• Strong experience managing Field engineering teams and high-volume installation and fault workflows
• Demonstrable experience operating in a reactive, SLA-driven environment
• Strong organisational and coordination skills across multiple concurrent activities
• Excellent stakeholder and customer communication capability

Next steps:

If you have the above skills, you're someone who reacts effectively to priorities, aligns suppliers and stakeholders, and has clear communication skills, apply today!

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Pippy (Senior Candidate Consultant) or Nicola (Permanent Consultant).

We look forward to your application.

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