Interventions Claims Handler
Job description
Original text imported from Reed
Interventions Claims Handler (Hybrid)
Birmingham Business Park B37
Monday – Friday between 8.30am – 8pm (37.5 hours a week)
1 x Saturday every 4 weeks
£27k plus commission
Southam Selections are working with an Accident Management company based in Birmingham Business Park. They are going through a lot of growth and are now looking for 2 x handlers to join their team.
The role;
- Making outbound calls with the aim of successfully capturing third parties, to strive towards commercial goals.
- Mitigating the cost of your captures by establishing the needs of the third party and following our processes
- Supporting the after-capture process in handling claims and mitigating the claims spend.
- Ensuring all claims are processed with an eye for potential fraud, exaggeration, and indemnity.
- Reviewing claims processes and recommending changes. You will also be highlighting missed opportunities, leakage, and areas for improvement.
- Supporting technical intervention claims matters in respect of questions / escalated customer scenarios and calls/liability referrals etc.
- Supporting the team and continually helping them to develop their knowledge and skill set.
- Ensuring the claims are reserved correctly and keep our portfolio financially accurate with each touch of a claim.
Experience needed
- Experience in working within FNOL / Motor Claims / Intervention teams
- Understanding of the customer claim journey from FNOL through to settlement
- A keen eye for detail and proven ability to mitigate third party costs.
- Confidence in knowledge of liability, fraud, and indemnity
About you;
You truly care about the third-party claims journey.
Tenacious and determined to make successful captures.
You enjoy problem solving and creating innovative solutions to complex problems.
Able to work in a high growth environment and are highly adaptable to change.
Selfless and willing to share learnings with your team.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV personal statement with FNOL and motor claims experience, as the advert lists these as the primary experience requirements.
📊 Quantify your cost mitigation achievements: e.g. 'Reduced third party claims spend by 18% across a portfolio of 200 active claims through proactive intervention.'
🎯 Explicitly reference fraud detection and indemnity knowledge in your skills section — the advert calls these out as confidence areas the hiring team will probe at interview.
🤝 Include a bullet demonstrating how you have coached or upskilled colleagues, as the role requires supporting team knowledge development.
📋 Highlight experience with the full claims lifecycle from FNOL through to settlement, as the advert specifically asks for understanding of the end-to-end customer claim journey.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed a portfolio of 150 active motor claims from FNOL to settlement, reducing average third party claims spend by 15% through proactive intervention and early capture.
- •Identified fraudulent exaggeration indicators on 22 claims in a 6-month period, escalating to the fraud team and saving an estimated £48,000 in unjustified settlements.
- •Reviewed and updated 4 internal claims handling processes, closing leakage gaps that had resulted in a 9% overspend on third party repairs across the previous quarter.
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Letter preview — tailored to Southam Selections
Dear Hiring Manager,
Southam Selections' Interventions Claims Handler vacancy at Birmingham Business Park aligns directly with my background in motor claims and third party capture. Having worked within FNOL and intervention teams, I understand the commercial importance of mitigating claims spend while ensuring accurate reserving and robust fraud detection throughout the claims lifecycle.
My background in motor claims handling has given me hands-on experience managing the full journey from FNOL through to settlement, assessing liability on disputed cases, and identifying leakage and missed capture opportunities. I have consistently applied a detail-focused approach to indemnity and fraud review, contributing to measurable reductions in third party costs across active portfolios. I also take pride in sharing knowledge with colleagues and supporting team development, which I understand is central to this role.
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Interview questions
10 questions generated from this advert.
Technical
- ›Walk me through your process for capturing a third party from the initial outbound call through to successful capture.
- ›How do you identify potential fraud or exaggeration when reviewing a motor claim?
- ›What steps do you take to ensure claims are reserved accurately and the portfolio remains financially sound?
- ›How do you assess liability on a disputed motor claim, and what sources of information do you rely on?
- ›Describe how you identify leakage in a claims portfolio and what actions you take to address it.
Behavioural
- ›Tell me about a time you successfully mitigated the cost of a third party claim — what was your approach and what was the outcome?
- ›Describe a situation where you identified a process improvement in your claims team and how you recommended and implemented the change.
- ›Give an example of a complex or escalated customer scenario you handled — how did you manage it and what was the result?
- ›Tell me about a time you helped a colleague develop their claims knowledge — what did you do and how did it benefit the team?
- ›Describe a time you had to adapt quickly to significant change in your working environment — how did you manage it?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you successfully mitigated the cost of a third party claim — what was your approach and what was the outcome?
Describe a situation where you identified a process improvement in your claims team and how you recommended and implemented the change.