EL/PL Claims Handler
Job description
Original text imported from Reed
Pre-Litigation Claims Handler (EL/PL) | Bradford | Harkaye Core Talent
At Harkaye Core Talent, we partner with ambitious law firms that value exceptional people, long-term careers, and high-performance cultures. We are currently supporting a leading Yorkshire law firm in the appointment of a Pre-Litigation Claims Handler to join its growing Defendant Insurance team based in Bradford city centre.
This opportunity is ideal for an individual with a minimum of 18 months’ experience handling pre-litigation EL/PL claims who is looking to join a modern, forward-thinking environment where development, collaboration, and progression are genuinely encouraged.
The Role
You will manage a caseload of pre-litigation Employer’s Liability and Public Liability matters, working within a fast-paced and process-driven team. The successful candidate will demonstrate strong communication skills, excellent attention to detail, and the ability to work methodically while maintaining high service standards.
Experience dealing with retail claims would be advantageous, although not essential.
What We’re Looking For
- Minimum 18 months’ experience managing pre-litigation EL/PL claims
- Strong organisational and communication skills
- Confident IT capability and case management experience
- A proactive and professional approach
- Someone who thrives within a structured, team-oriented environment
- Enthusiasm to learn, develop and progress within a reputable firm
The Package
The successful candidate will benefit from a highly competitive package including:
- 25 days annual leave plus bank holidays
- Option to purchase additional leave
- Pension scheme
- Private medical insurance
- Life assurance
- Health cash plan
- Employee assistance programme
- Interest-free travel loans
- Employee rewards, recognition and wellbeing platform
Why Apply Through Harkaye Core Talent?
At Harkaye Core Talent, we specialise in connecting exceptional legal professionals with firms that align with their long-term career goals and values. We take a relationship-led, consultative approach to recruitment and pride ourselves on offering a professional, transparent and personalised experience throughout the process.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead with your EL/PL pre-litigation experience in your Personal Statement — the advert explicitly requires a minimum of 18 months, so state your exact duration (e.g. '2 years managing pre-litigation EL/PL caseloads') in the first two lines.
📊 Quantify your caseload: e.g. 'Managed a live caseload of 120+ pre-litigation EL/PL files, achieving 95% on-time resolution within SLA targets' — the advert emphasises a process-driven team, so metrics signal fit.
🎯 Mention any retail claims experience explicitly if you have it — the advert flags this as advantageous, so even a brief line ('Handled 30+ retail public liability claims for high-street clients') will differentiate your CV.
🖥️ Name the specific case management system(s) you have used (e.g. Proclaim, Eclipse, Visualfiles) — the advert calls out 'case management experience' as a requirement and naming the software signals immediate competency.
🤝 Tailor your CV's key achievements section to the defendant insurance context — highlight experience working for defendant-side firms or insurers rather than claimant-side, as the role sits within a Defendant Insurance team.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed a live caseload of 130 pre-litigation EL/PL defendant files, resolving 92% within protocol timescales and reducing average file duration by 18 days over 12 months.
- •Handled 40+ retail Public Liability claims for a national insurer client, achieving a 95% file closure rate within the CNF portal stage and avoiding escalation to litigation in all but 3 cases.
- •Implemented a caseload triage system using Proclaim case management software, cutting data-entry errors by 25% and improving team SLA compliance from 78% to 94% over two quarters.
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Letter preview — tailored to HARKAYE CORE TALENT LIMITED
Dear Hiring Manager,
Harkaye Core Talent's search for a Pre-Litigation EL/PL Claims Handler at a leading Yorkshire law firm caught my attention immediately. With hands-on experience managing pre-litigation Employer's Liability and Public Liability caseloads and a proven track record using case management systems within a defendant insurance context, I am confident I can contribute to the team from day one.
My background in pre-litigation EL/PL claims handling has equipped me with the methodical approach and caseload discipline this role demands. I have consistently managed high volumes of defendant-side files, applying the Pre-Action Protocol for Low Value PI claims and maintaining strong service standards throughout. I have also handled retail liability matters, which I understand would be advantageous in this position.
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Interview questions
10 questions generated from this advert.
Technical
- ›Walk me through your typical process for managing a pre-litigation EL/PL claim from instruction through to resolution.
- ›Which case management systems have you used, and how have you used them to manage a high-volume caseload?
- ›How do you assess liability on an Employer's Liability claim at the pre-litigation stage?
- ›What steps do you take when a claimant's medical evidence conflicts with the defendant's account of an incident?
- ›How do you ensure compliance with the Pre-Action Protocol for Low Value Personal Injury (Employers' Liability and Public Liability) Claims?
Behavioural
- ›Tell me about a time you managed a particularly complex or high-volume caseload — how did you prioritise and what was the outcome?
- ›Describe a situation where you identified an error or inconsistency in a claim file. What did you do and what did you learn?
- ›Give an example of when you had to communicate difficult news to a client or insurer. How did you handle it?
- ›Tell me about a time you worked within a structured, process-driven team. How did you adapt to the team's way of working?
- ›Describe a situation where you proactively developed your knowledge or skills in a legal or insurance context. What prompted it and what was the result?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you managed a particularly complex or high-volume caseload — how did you prioritise and what was the outcome?
Describe a situation where you identified an error or inconsistency in a claim file. What did you do and what did you learn?