Customer Delivery Driver - Whitstable Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 13:00:00 23:00:00 Mon 13:00:00 23:00:00 Wed 13:00:00 23:00:00 Sat 13:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV personal statement with your valid UK driving licence details and clean record, as the advert explicitly requires a full licence held for at least 12 months with no more than 3 penalty points.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate', to demonstrate time slot adherence which is a core responsibility.
🎯 Highlight any experience handling customer complaints, substitutions or refunds at the doorstep — the advert specifically calls this out as a key duty.
🤝 Reference experience working independently on the road while remaining accountable to a base team, mirroring the autonomous-yet-supported structure Tesco describes.
🚐 Include any van or commercial vehicle experience and mention pre-drive safety checks, as loading safely and completing roadworthy checks are listed responsibilities.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed 28 doorstep grocery deliveries per shift for a regional retailer, maintaining a 97% on-time slot rate across a 40-mile route over 18 months.
- •Conducted pre-drive van safety checks and managed safe loading of up to 120 crates per shift, reducing damaged-goods incidents by 30% over a 6-month period.
- •Resolved an average of 4 customer substitution or refund queries per shift at the doorstep, achieving a 95% positive customer feedback score across 3 consecutive quarters.
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly what draws me to the Customer Delivery Driver role at Whitstable Extra. With a clean, full UK driving licence held for over three years and a background in customer-facing delivery work, I am confident I can represent Tesco professionally on every doorstep — handling order substitutions clearly and ensuring every time slot is met with a warm, reassuring manner.
My background in delivery and logistics has seen me complete up to 30 drops per shift, carrying out thorough pre-drive vehicle checks, loading vans safely to protect product quality, and resolving customer queries on the spot — including processing refunds and explaining short-dated substitutions calmly and accurately.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to grocery orders?
- ›How do you use a route or delivery management system to plan and prioritise your time slots?
- ›What would you do if your van developed a fault mid-route during a delivery shift?
- ›How do you handle a situation where an item in a customer's order is short-dated or missing?
Behavioural
- ›Tell me about a time you delivered excellent customer service under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you resolved a customer complaint calmly and effectively at the point of delivery.
- ›Tell me about a time you worked as part of a team to ensure a smooth operation despite challenges.
- ›Describe a moment when you had to prioritise multiple tasks at once — how did you manage your workload?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service under time pressure.
Give an example of when you resolved a customer complaint calmly and effectively at the point of delivery.