Customer Delivery Driver - Workington Superstore
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Mon 08:00:00 18:00:00 Tue 08:00:00 18:00:00 Fri 08:00:00 18:00:00 Sat 08:00:00 18:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your valid UK driving licence prominently at the top of your CV — the advert lists this as the only hard requirement, so make licence type, years held, and penalty points (or clean record) immediately visible.
📊 Quantify your delivery or customer service experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate' to demonstrate reliability against Tesco's time-slot commitment.
🎯 Mention any experience handling order discrepancies, refunds, or substitutions — the advert specifically calls this out as a key responsibility, so a concrete example will differentiate you.
🚐 Reference any vehicle safety check or pre-drive inspection experience (e.g. daily walkaround checks, loading protocols) to show you understand roadworthy responsibilities beyond just driving.
🤝 Include a brief example of building rapport with customers independently — the advert stresses that drivers are 'the face of Tesco', so a sentence about maintaining positive customer relationships while working solo will resonate strongly.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 doorstep grocery deliveries per shift with a 97% on-time rate, managing route adjustments in real time to meet customer time slots.
- •Conducted daily pre-drive vehicle safety checks and van loading inspections across a 3.5-tonne vehicle, maintaining a zero-incident record over 18 months of continuous service.
- •Resolved order substitution and short-dated item queries for approximately 15 customers per week, processing refunds on the doorstep and retaining a 4.8/5 customer satisfaction score.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment where I want to apply my driving and customer service skills — which is why the Customer Delivery Driver role at Workington Superstore caught my attention. I hold a valid full UK driving licence with no penalty points, and I have a proven track record of delivering friendly, reliable doorstep service while managing order changes and substitutions calmly and professionally.
My background in customer-facing delivery roles has equipped me with strong vehicle safety check routines, careful loading practices, and the ability to work independently across varied routes while consistently meeting time-slot commitments. I understand that as the face of Tesco on the road, every interaction shapes a customer's experience, and I take that responsibility seriously.
Free signup, no card needed. Export to PDF/Word requires a £1.99 trial (14 days).
Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to protect both the products and the vehicle?
- ›How would you handle a situation where a customer's item is out of stock and a substitution has been made?
- ›Describe how you would manage your delivery route to ensure all orders are delivered within their allocated time slots.
- ›What would you do if your van developed a fault mid-route during a delivery shift?
Behavioural
- ›Tell me about a time you delivered excellent customer service in a face-to-face or doorstep setting.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a frustrated or upset customer and how you resolved it.
- ›Tell me about a time you worked as part of a team to achieve a shared goal under time pressure.
- ›Describe a situation where you had to manage multiple tasks at once and how you prioritised them.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service in a face-to-face or doorstep setting.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.