Customer Delivery Driver - Brooklands Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 18:00:00 23:00:00 Wed 18:00:00 23:00:00 Thu 18:00:00 23:00:00 Fri 18:00:00 23:00:00 Sat 18:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV with your valid UK/EU/EEA driving licence status and years held — the advert lists this as a hard requirement with a 12-month minimum.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer deliveries per shift with a 98% on-time rate across a 40-mile radius.'
🎯 Highlight any experience handling customer complaints, substitutions, or refunds at the doorstep, as the advert specifically calls this out as a core responsibility.
🚐 Mention any vehicle pre-use inspection or daily walkaround check experience — the advert emphasises loading safely and ensuring vans are roadworthy.
🤝 Reference experience working independently on a route whilst remaining accountable to a base team, mirroring the autonomous-but-supported structure Tesco describes.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed 22 home delivery runs per shift for a grocery retailer, maintaining a 97% on-time slot rate across a 35-mile Surrey route over 18 months.
- •Conducted daily pre-use vehicle inspections on a 3.5-tonne van, identifying and reporting 4 mechanical issues before they caused service disruption.
- •Resolved order substitution queries for 15+ customers per shift at the doorstep, processing refunds where required and achieving a 4.8/5 customer satisfaction score.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely what draws me to the Customer Delivery Driver role at Brooklands Extra. With a clean UK driving licence held for over three years and hands-on experience in customer-facing delivery work, I am confident I can represent Tesco professionally at every doorstep — handling order substitutions clearly and ensuring every time slot is met.
My background in delivery and customer service has equipped me with strong route management skills and the ability to carry out thorough vehicle safety checks before every shift. I have regularly managed 20 or more stops per shift independently, resolving customer queries on the spot and maintaining a calm, friendly manner even when orders required changes or refunds.
Free signup, no card needed. Export to PDF/Word requires a £1.99 trial (14 days).
Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to ensure a van is loaded safely to prevent damage to customer orders?
- ›How do you manage your delivery route to ensure all time slots are met during a busy shift?
- ›Describe how you would handle a situation where a customer's order has multiple substitutions or missing items.
- ›What would you do if your vehicle developed a fault mid-route during a delivery shift?
Behavioural
- ›Tell me about a time you delivered excellent customer service under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a frustrated or upset customer — how did you handle it?
- ›Tell me about a time you worked as part of a team to solve a problem, even when you were mostly working alone.
- ›Describe a time you had to manage multiple priorities during a shift — how did you stay organised?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service under time pressure.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.