Customer Delivery Driver - Prescot Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 13:00:00 22:00:00 Mon 13:00:00 23:00:00 Wed 09:00:00 19:00:00 Thu 18:00:00 23:00:00 Fri 09:00:00 19:00:00 Sat 09:00:00 19:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV with your valid UK driving licence details (full/automatic, years held, penalty points) as this is the single mandatory requirement stated in the advert.
📊 Quantify your delivery experience: "Completed 25+ doorstep deliveries per shift across 4 postcodes, maintaining 98% on-time arrival rate."
🎯 Highlight any experience handling customer complaints or order changes at the doorstep, as the advert specifically calls out substitutions and refunds as a core responsibility.
🤝 Include a line about working independently on the road while reporting back to a base team, mirroring the advert's emphasis on autonomous yet team-supported working.
🚐 Mention any van or LGV driving experience, vehicle safety checks, or load management duties from previous roles to directly match the loading and roadworthy checks responsibilities listed.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 doorstep deliveries per shift across 6 postcodes, achieving a 97% on-time delivery rate over a 10-month period.
- •Conducted daily pre-drive vehicle safety checks and managed van loading for up to 80 customer orders per shift, maintaining zero product damage incidents across 3 consecutive months.
- •Resolved order substitution queries and processed refunds for approximately 15 customers per week, receiving a 4.8/5 customer satisfaction rating over a 6-month review period.
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive, which is why I am applying for the Customer Delivery Driver role at Prescot Extra. I hold a valid full UK driving licence with no penalty points and have hands-on experience conducting vehicle safety checks and managing safe van loads — both skills your advert identifies as central to this position.
My background in customer-facing delivery work has equipped me to handle doorstep interactions with warmth and professionalism, including navigating order substitutions and processing refunds calmly to keep customers satisfied. I am comfortable working independently on the road while staying connected to a base team, and I consistently meet tight time-slot schedules across multiple drops per shift.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How do you plan your delivery route to ensure all time slots are met?
- ›What would you do if your van developed a fault mid-route?
- ›How do you handle perishable or fragile items to maintain product quality during delivery?
Behavioural
- ›Tell me about a time you had to deal with a difficult or upset customer and how you resolved it.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you went above and beyond to ensure a customer felt valued.
- ›Tell me about a time you had to manage your time carefully to meet multiple deadlines in one shift.
- ›Describe a situation where you spotted a safety issue and what action you took.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to deal with a difficult or upset customer and how you resolved it.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.