Customer Delivery Driver - Skipton
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 08:00:00 23:00:00 Mon 17:00:00 23:00:00 Fri 17:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV with your valid UK driving licence details (full/automatic, years held, penalty points) as this is the single hard requirement stated in the advert.
📊 Quantify your delivery or customer-facing experience: "Completed 25+ doorstep deliveries per shift with a 98% on-time rate across a 6-month contract."
🚐 Highlight any previous van or multi-drop driving experience explicitly, as Tesco's role involves loading, safety checks, and roadworthiness — mention vehicle types driven.
🤝 Include a brief Personal Statement referencing customer interaction at the doorstep, as the advert emphasises being "the face of Tesco" and handling order changes with reassurance.
🎯 Mention any experience handling substitutions, refunds, or complaints calmly, as the advert specifically calls out communicating order changes and short-dated items to customers.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 multi-drop doorstep deliveries per shift across a 40-mile radius, maintaining a 97% on-time delivery rate over 8 months.
- •Communicated order substitutions and short-dated item alternatives to customers on 15+ daily stops, reducing complaint escalations by 30% through clear, reassuring explanations.
- •Conducted daily pre-drive van safety checks and maintained vehicle cleanliness standards across a 3.5-tonne Luton van, contributing to zero roadworthiness incidents over a 12-month period.
Free to copy — tailoring requires a 30-sec CV upload.
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We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive, which is why I am keen to join the Skipton store as a Customer Delivery Driver. I hold a full UK driving licence with under 3 penalty points and over 12 months' clean driving history, and I have direct experience managing doorstep customer interactions, including communicating order substitutions and processing refunds calmly and professionally.
My background in customer-facing delivery roles has equipped me with the ability to complete multi-drop routes to tight time slots while maintaining a warm, natural manner at every doorstep. I understand the importance of pre-drive vehicle checks, safe van loading, and keeping trays and work areas organised so every order arrives in perfect condition.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out pre-drive vehicle safety checks before starting a delivery shift?
- ›What steps do you take to load a van safely to protect both the goods and other road users?
- ›How do you ensure deliveries are completed within the customer's allocated time slot?
- ›What would you do if your van developed a fault mid-route during a delivery shift?
- ›How do you handle a situation where a customer's order has multiple substitutions or missing items?
Behavioural
- ›Tell me about a time you delivered excellent customer service under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you dealt with a frustrated or upset customer and how you resolved it.
- ›Tell me about a time you worked as part of a team to achieve a shared goal.
- ›Describe a situation where you had to manage your workload carefully to meet multiple deadlines or commitments.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service under time pressure.
Give an example of when you dealt with a frustrated or upset customer and how you resolved it.