Customer Delivery Driver - Perth Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 08:00:00 20:00:00 Thu 14:00:00 23:00:00 Sat 08:00:00 20:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV personal statement with your valid UK driving licence details (licence type, years held, penalty points) as this is the single non-negotiable requirement stated in the advert.
📊 Quantify your delivery or customer-facing experience: "Completed 25+ doorstep deliveries per shift with a 98% on-time rate" to demonstrate reliability against Tesco's time-slot focus.
🚐 Highlight any previous van or multi-drop driving experience explicitly, naming vehicle types and load capacities, as the role centres on safe van operation and cargo handling.
🤝 Include a bullet showing how you handled a difficult customer interaction — the advert specifically calls out explaining substitutions and short-dated items in a "friendly, reassuring way".
🎯 Mirror the advert's language around vehicle checks and cleanliness in your work history (e.g. "Conducted daily pre-drive roadworthy checks on a 3.5-tonne Luton van") to pass ATS screening for this Tesco Perth role.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed 28 multi-drop doorstep deliveries per shift across a 40-mile radius, maintaining a 97% on-time delivery rate over 6 months with zero vehicle incidents.
- •Conducted daily pre-drive roadworthy checks on a 3.5-tonne panel van, identifying and reporting 3 tyre and brake issues before they caused service disruption.
- •Resolved 15+ weekly customer queries regarding order substitutions and short-dated items at the doorstep, achieving a 4.8/5 customer satisfaction score across 200 rated deliveries.
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely why the Customer Delivery Driver role at Perth Extra appeals to me. I hold a valid full UK driving licence with fewer than 3 penalty points and over 12 months' clean driving history, and I have direct experience in multi-drop doorstep delivery where handling substitutions and keeping customers informed was a daily requirement.
My background in customer-facing delivery roles has equipped me with the practical skills this position demands. I have consistently completed pre-drive vehicle checks, loaded vans safely to protect cargo integrity, and managed time-slot schedules across varied routes — maintaining a strong on-time delivery record even when adapting to last-minute order changes. I understand that representing Tesco at the doorstep means every interaction reflects the brand.
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Interview questions
10 questions generated from this advert.
Technical
- ›Walk me through the pre-drive vehicle checks you would complete before starting a delivery shift.
- ›How would you handle a situation where your van's tyre pressure warning light comes on mid-route?
- ›Describe the process you would follow to safely load a van to prevent damage to customer orders.
- ›What steps would you take if a customer's order contained a short-dated substitution they were unhappy with?
- ›How would you manage your delivery schedule if you fell behind on your time slots during a shift?
Behavioural
- ›Tell me about a time you delivered outstanding service to a customer in a face-to-face setting.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to handle a complaint or difficult conversation calmly and professionally.
- ›Tell me about a time you worked as part of a team to solve a problem under time pressure.
- ›Describe a situation where you had to manage multiple tasks at once and how you prioritised them.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered outstanding service to a customer in a face-to-face setting.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.