Customer Delivery Driver - Galashiels Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 09:00:00 21:00:00 Mon 09:00:00 21:00:00 Fri 09:00:00 21:00:00 Sat 09:00:00 21:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV personal statement with your valid UK driving licence and clean record, as the advert explicitly requires a full licence held for at least 12 months with no more than 3 penalty points.
📊 Quantify your delivery or customer-facing experience: e.g. "Completed 25+ doorstep deliveries per shift with a 98% on-time rate" to demonstrate reliability in a time-slot-driven role.
🚐 Highlight any previous van or multi-drop driving experience prominently in your work history, as this directly mirrors the Tesco delivery driver role in Galashiels.
🤝 Include a specific example of handling a customer complaint or order issue calmly and positively, as the advert stresses communicating substitutions and short-dated items reassuringly.
🎯 Mention experience working independently with minimal supervision, as the role involves solo road work with back-base team support — show you can manage your own workload and time effectively.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 22 multi-drop doorstep deliveries per shift, maintaining a 97% on-time delivery rate across a 6-month period.
- •Conducted pre-shift van safety and load checks daily, contributing to zero vehicle incidents over 12 months of continuous delivery driving.
- •Resolved customer order substitution queries at the doorstep for approximately 8 orders per week, achieving consistently positive feedback scores from 4 out of 5 customers surveyed.
Free to copy — tailoring requires a 30-sec CV upload.
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We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive — which is why the Customer Delivery Driver role at your Galashiels Extra store appeals to me directly. With a clean, valid UK driving licence held for over three years and proven experience in customer-facing delivery work, I am confident I can represent Tesco professionally on every doorstep run.
My background in multi-drop delivery has equipped me with strong van safety and loading discipline, as well as the ability to communicate order changes and substitutions to customers in a calm, reassuring manner. I consistently met tight time-slot schedules across 20+ daily drops while maintaining a high standard of product care and doorstep service.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out pre-drive vehicle safety checks before starting a delivery shift?
- ›What steps would you take to load a van safely to prevent damage to customer orders?
- ›How would you manage your delivery route to ensure all customers receive their orders within their time slots?
- ›What would you do if your van developed a fault mid-route in Galashiels?
- ›How do you handle perishable or fragile items to maintain product quality during delivery?
Behavioural
- ›Tell me about a time you had to adapt quickly to an unexpected change while working independently.
- ›Describe a situation where you had to deliver difficult news to a customer — how did you handle it?
- ›Give an example of when you went above and beyond to provide great customer service.
- ›Tell me about a time you had to manage your time carefully to meet multiple deadlines or commitments.
- ›Describe a situation where you worked as part of a team to solve a problem under pressure.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Describe a situation where you had to deliver difficult news to a customer — how did you handle it?
Tell me about a time you had to adapt quickly to an unexpected change while working independently.