Customer Delivery Driver - Norwich Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 19:00:00 23:00:00 Mon 19:00:00 23:00:00 Thu 19:00:00 23:00:00 Fri 19:00:00 23:00:00 Sat 15:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV personal statement with your valid UK driving licence and clean record, as the advert explicitly requires no more than 3 penalty points and at least 12 months' licence history.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate across a 6-month period'.
🎯 Highlight any experience handling customer complaints, order changes or refunds at the doorstep, as the advert specifically calls out communicating substitutions and short-dated items.
🤝 Mention experience working independently on the road while remaining accountable to a base team, mirroring the advert's emphasis on solo working with back-base support.
🚐 Include any van or LGV driving experience, vehicle safety check routines, or load-securing knowledge, as the advert stresses roadworthy checks and safe loading.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 doorstep deliveries per shift across a 12-month period, maintaining a 97% on-time arrival rate within allocated customer time slots.
- •Conducted daily pre-drive roadworthy checks on a 3.5-tonne delivery van, identifying and reporting 4 mechanical issues before they caused service disruption over a 6-month period.
- •Communicated order substitutions and short-dated item alternatives to customers on 15+ occasions per week, achieving a 95% positive doorstep resolution rate without escalation to base team.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely why the Customer Delivery Driver role at the Norwich Extra store appeals to me. With a clean UK driving licence held for over three years and hands-on experience in customer-facing delivery work, I am confident I can represent Tesco professionally at every doorstep, handling order substitutions and time-slot pressures with a calm, friendly manner.
My background in delivery driving includes completing up to 30 drops per shift, conducting pre-drive vehicle safety checks, and safely loading vans to protect product quality in transit. I have regularly communicated order changes and short-dated item alternatives to customers, ensuring they feel informed and valued throughout the process.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check on a delivery van?
- ›What steps do you take to load a van safely to prevent damage to grocery orders?
- ›How do you use a delivery schedule or route planner to meet customer time slots?
- ›What would you do if your van developed a fault mid-route?
- ›How do you handle a situation where a customer's order has multiple substituted items?
Behavioural
- ›Tell me about a time you delivered excellent customer service in a challenging situation.
- ›Describe a time you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to manage your time carefully to meet multiple deadlines in one shift.
- ›Tell me about a time you dealt with a frustrated or upset customer and how you resolved it.
- ›Describe a situation where you identified a safety issue and what action you took.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service in a challenging situation.
Describe a time you had to adapt quickly to an unexpected change while working independently.