Customer Delivery Driver - Colchester Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 18:00:00 22:00:00 Wed 13:00:00 23:00:00 Sat 18:00:00 22:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV with your valid UK driving licence and years of driving experience, as the advert lists this as the primary hard requirement.
📊 Quantify your delivery experience: 'Completed 25+ doorstep deliveries per shift with zero missed time slots over 18 months'.
🎯 Highlight any experience handling order changes or substitutions with customers, as the advert specifically calls this out as a key responsibility.
🤝 Include a brief Personal Statement referencing customer-facing roles where you built rapport quickly, mirroring the advert's emphasis on warm, natural service.
🚐 Mention van or vehicle checks you have performed (pre-drive walkarounds, load security), as roadworthy checks are explicitly listed under responsibilities.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 doorstep deliveries per shift across 5 days per week, maintaining a 99% on-time delivery rate over a 14-month period.
- •Conducted daily pre-drive safety checks on a 3.5-tonne Luton van, identifying and reporting 4 mechanical issues before they caused service disruption.
- •Resolved order substitution queries for approximately 10 customers per shift, applying refund procedures correctly and reducing escalated complaints by 30%.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly why I am keen to join the Colchester Extra team as a Customer Delivery Driver. I hold a valid full UK driving licence with a clean record, and I have hands-on experience completing time-critical doorstep deliveries while maintaining a warm, professional manner with customers at every interaction.
My background in customer-facing delivery roles has equipped me with the skills to handle order substitutions and short-dated item conversations confidently, keeping customers informed and satisfied. I understand the importance of thorough pre-drive vehicle checks and safe van loading to ensure every order arrives in perfect condition within the customer's allotted time slot.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting your delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How would you handle a situation where a customer's item is out of stock and you need to offer a substitution?
- ›Describe how you would manage your route to ensure all deliveries are completed within their allocated time slots.
- ›What would you do if your van developed a fault mid-route during a delivery shift?
Behavioural
- ›Tell me about a time you delivered excellent customer service in a face-to-face or doorstep setting.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a frustrated or upset customer and how you resolved it.
- ›Tell me about a time you worked as part of a team to achieve a shared goal under time pressure.
- ›Describe a situation where you had to manage multiple tasks at once while maintaining attention to detail.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service in a face-to-face or doorstep setting.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.