Customer Delivery Driver - Dorchester Superstore
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 13:00:00 23:00:00 Mon 18:00:00 22:00:00 Fri 18:00:00 22:00:00 Sat 18:00:00 22:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🚗 Emphasise your clean UK driving licence and van/commercial vehicle experience prominently in your CV summary
📦 Highlight any customer-facing delivery or service roles, especially home delivery experience with major retailers
⏰ Showcase your reliability and time management skills with specific examples of meeting delivery schedules
🤝 Include examples of handling customer complaints or difficult situations with patience and professionalism
💪 Mention physical fitness and ability to handle repetitive lifting/carrying tasks throughout long shifts
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed 95+ home deliveries weekly across 8-hour shifts, maintaining 98% on-time delivery rate within customer time slots
- •Conducted daily van safety checks and loading procedures, ensuring zero product damage incidents over 6-month period
- •Handled customer queries regarding substitutions and refunds at doorstep, achieving 4.8/5 customer satisfaction rating
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's commitment to bringing quality groceries directly to customers' homes aligns perfectly with my customer service approach and clean UK driving record. With my valid driving licence and experience in face-to-face customer interactions, I am well-positioned to represent Tesco professionally while ensuring timely, careful delivery of orders.
My background in customer-facing roles has taught me the importance of clear communication, especially when explaining substitutions or handling delivery concerns. I understand that each delivery represents Tesco's reputation and take pride in maintaining high standards whether conducting vehicle safety checks or ensuring products arrive in perfect condition.
Free signup, no card needed. Export to PDF/Word requires a £1.99 trial (14 days).
Interview questions
10 questions generated from this advert.
Technical
- ›How would you conduct daily vehicle safety checks before starting deliveries?
- ›What steps would you take if a customer's order contains substitutions or short-dated items?
- ›How would you handle loading a van to ensure fragile items arrive undamaged?
- ›What would you do if your delivery van broke down during your route?
- ›How would you manage your delivery route to ensure all customers receive orders within their time slots?
Behavioural
- ›Tell me about a time you dealt with an unhappy customer and how you resolved the situation
- ›Describe a situation where you had to work independently for long periods - how did you stay motivated?
- ›Give an example of when you had to adapt quickly to unexpected changes during your workday
- ›Tell me about a time you went above and beyond to help a customer
- ›Describe how you would handle discovering damaged goods just before delivery to a customer
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you dealt with an unhappy customer and how you resolved the situation
Describe a situation where you had to work independently for long periods - how did you stay motivated?