Customer Delivery Driver - Lichfield Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 18:00:00 23:00:00 Tue 18:00:00 23:00:00 Wed 17:30:00 23:00:00 Fri 08:00:00 18:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your valid UK driving licence prominently at the top of your CV under a 'Key Credentials' section, as the advert lists it as the sole hard requirement.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate across a 6-month contract'.
🎯 Tailor your personal statement to mention customer-facing doorstep service specifically, as Tesco emphasises 'the face of Tesco on the road' — not just driving.
🤝 Include any experience handling complaints, substitutions, or order discrepancies, as the advert explicitly calls out communicating changes and processing refunds.
🚐 Note any experience with vehicle checks, loading procedures, or fleet compliance, as the advert requires van safety checks before every shift.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 doorstep deliveries per shift across a 40-mile radius, maintaining a 97% on-time delivery rate over 8 months with a national grocery retailer.
- •Conducted daily pre-shift vehicle safety checks on a 3.5-tonne Luton van, identifying and reporting 4 mechanical faults before they caused route disruptions.
- •Managed order substitution communications for up to 15 customers per shift, resolving queries at the doorstep and processing refunds on a handheld device, achieving a 95% positive customer feedback score.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely what draws me to the Customer Delivery Driver role at Lichfield Extra. With a clean UK driving licence held for over three years and hands-on experience in customer-facing delivery work, I am confident I can represent Tesco professionally at every doorstep and handle order substitutions or changes with the calm, reassuring manner your customers deserve.
My background in delivery driving includes completing up to 30 drops per shift, conducting pre-departure vehicle checks, and managing time slots across varied routes. I have regularly communicated order discrepancies directly with customers, processed refunds on the spot, and maintained a tidy, organised van to ensure every order arrives in perfect condition.
Free signup, no card needed. Export to PDF/Word requires a £1.99 trial (14 days).
Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-shift vehicle safety check on a delivery van?
- ›What steps do you take to load a van efficiently to protect fragile grocery items?
- ›How do you manage your route to ensure all deliveries are completed within their time slots?
- ›What would you do if your van developed a fault mid-route?
- ›How do you handle a situation where a customer's order has multiple substitutions or missing items?
Behavioural
- ›Tell me about a time you delivered excellent service to a customer who was initially unhappy.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to communicate difficult news to a customer and how you handled it.
- ›Tell me about a time you worked as part of a team to solve a problem under time pressure.
- ›Describe a time when you had to manage your workload carefully to meet multiple deadlines or time slots.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent service to a customer who was initially unhappy.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.