Customer Delivery Driver - Kings Lynn Hrwck Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 07:00:00 12:00:00 Wed 07:00:00 19:00:00 Sat 07:00:00 17:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV with your valid UK driving licence details (including years held and penalty points) as this is the single hard requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer doorstep deliveries per shift with a 98% on-time rate' to stand out against other applicants.
🎯 Highlight any experience handling customer complaints or order changes, as the advert specifically calls out communicating substitutions and offering refunds at the doorstep.
🤝 Mention any previous roles where you worked independently for extended periods, as the advert stresses solo working for much of the day.
🚐 Include vehicle safety or pre-use check experience (e.g. HGV walkaround checks, fleet vehicle inspections) as the advert explicitly lists completing roadworthy checks as a core responsibility.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed 22 customer doorstep deliveries per shift for a regional grocery service, maintaining a 97% on-time delivery rate across a 40-mile route over 18 months.
- •Performed daily pre-drive van safety checks in line with company fleet policy, resulting in zero roadworthiness incidents across a 12-month period.
- •Resolved order substitution queries for an average of 8 customers per shift, reducing complaint escalations by 30% through clear, friendly doorstep communication.
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly what draws me to the Customer Delivery Driver role at Kings Lynn Harwick Extra. With a clean UK driving licence held for over three years and hands-on experience completing vehicle safety checks before every shift, I am confident I can represent Tesco professionally at every doorstep. My background in customer-facing roles has equipped me to handle order substitutions and short-dated items calmly and clearly, keeping the customer experience smooth.
My background in delivery and customer service means I am comfortable working independently for extended periods while staying accountable to tight time slots. I have consistently managed high volumes of doorstep interactions — averaging 20 stops per shift — maintaining a positive, reassuring manner even when resolving unexpected issues on the road.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you complete a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customers' shopping?
- ›How would you handle a situation where a customer's item is missing from their order at the doorstep?
- ›Describe how you would manage your delivery route to ensure all customers receive their orders within their time slots.
- ›What would you do if your van developed a fault mid-route during a delivery shift?
Behavioural
- ›Tell me about a time you delivered excellent customer service in a face-to-face or doorstep situation.
- ›Describe a time when you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a frustrated or upset customer and how you resolved it.
- ›Tell me about a time you had to manage your time carefully to meet multiple deadlines or commitments.
- ›Describe a situation where you worked as part of a team to achieve a shared goal, even when you spent most of your time working alone.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service in a face-to-face or doorstep situation.
Describe a time when you had to adapt quickly to an unexpected change while working independently.