Customer Delivery Driver - Inverness Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 11:00:00 18:00:00 Mon 07:30:00 20:30:00 Sat 13:30:00 22:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV personal statement with your valid UK driving licence details and clean record, as the advert lists this as the primary hard requirement.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer deliveries per shift with a 98% on-time delivery rate across a 6-month period'.
🎯 Highlight any experience handling customer complaints or order changes at the doorstep, as the advert specifically calls out communicating substitutions and processing refunds.
🤝 Include examples of working independently on the road while remaining connected to a base team — the advert emphasises solo working with team support.
🚐 Mention any van or large vehicle driving experience explicitly, including any pre-drive vehicle checks or load safety responsibilities from previous roles.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 customer deliveries per shift across a 40-mile radius, maintaining a 97% on-time arrival rate over 8 months in a grocery delivery role.
- •Conducted daily pre-drive van safety checks and load inspections for a 3.5-tonne vehicle, resulting in zero roadworthiness incidents across a 12-month period.
- •Resolved order discrepancies and communicated substitutions to 15+ customers per shift, achieving a 95% positive doorstep satisfaction score tracked via post-delivery feedback.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely why the Customer Delivery Driver role at Inverness Extra appeals to me. With a clean UK driving licence held for over three years and a background in customer-facing work, I am confident I can represent Tesco professionally at every doorstep — handling order substitutions clearly, processing refunds calmly, and consistently delivering within assigned time slots.
My background in delivery and customer service has prepared me to work independently on the road while staying accountable to a base team. I understand the importance of thorough pre-drive vehicle checks, careful load management, and adapting quickly when customer needs change mid-route. I take pride in treating every order with the same care I would want for my own shopping.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to protect both the products and your own safety?
- ›How would you handle a situation where a customer's order has a missing item and you need to offer a substitution?
- ›Describe how you would manage your delivery schedule if you fell behind on your time slots mid-shift.
- ›What would you do if your van developed a fault while out on a delivery route?
Behavioural
- ›Tell me about a time you delivered excellent customer service under pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a difficult or upset customer and how you resolved it.
- ›Tell me about a time you worked as part of a team to achieve a shared goal.
- ›Describe a situation where you had to manage your time carefully to meet multiple deadlines or commitments.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service under pressure.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.