Customer Delivery Driver - Clacton-On-Sea Superstore
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Mon 09:00:00 13:00:00 Tue 19:00:00 23:00:00 Fri 09:00:00 13:00:00 Sat 13:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🚚 Emphasise your UK driving licence prominently with clean record and years of experience driving larger vehicles
📦 Highlight any retail, delivery or customer-facing roles where you handled products with care and met time commitments
🤝 Showcase examples of building rapport with customers, especially in challenging situations like order changes or complaints
⏰ Demonstrate your reliability and time management skills with specific examples of meeting deadlines or delivery schedules
🔧 Mention any vehicle maintenance knowledge or experience with safety checks to show operational awareness
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Maintained 98% on-time delivery rate across 45+ weekly customer deliveries, ensuring all orders arrived within scheduled time slots
- •Handled customer service queries for 200+ weekly interactions, resolving order substitutions and refunds while maintaining positive relationships
- •Completed daily vehicle safety checks and route planning for 8-hour delivery shifts, covering 15+ postcodes across Essex region
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's commitment to being every customer's favourite way to shop aligns perfectly with my customer service approach, which is why I am applying for the Customer Delivery Driver position in Clacton-on-Sea. With my clean UK driving licence and passion for delivering excellent customer experiences, I am well-positioned to represent Tesco professionally on every doorstep visit.
My background in customer-facing roles has taught me the importance of reliability, clear communication, and treating every customer interaction as an opportunity to exceed expectations. I understand that this role requires more than just driving – it's about being the friendly face of Tesco and ensuring every delivery creates a positive experience.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you conduct daily vehicle safety checks before starting deliveries?
- ›What steps would you take if you encountered a vehicle breakdown during delivery rounds?
- ›How do you plan efficient delivery routes to maximise customer satisfaction?
- ›Describe your experience with handheld delivery devices or order management systems
- ›What would you do if a customer's order contained damaged or incorrect items?
Behavioural
- ›Tell me about a time you had to deliver difficult news to a customer and how you handled it
- ›Describe a situation where you had to work independently under pressure to meet deadlines
- ›Give an example of how you've built rapport with customers in a previous role
- ›Tell me about a time you had to adapt quickly to changing circumstances at work
- ›Describe how you would handle a customer complaint about a late or missing delivery
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to deliver difficult news to a customer and how you handled it
Describe a situation where you had to work independently under pressure to meet deadlines