Customer Delivery Driver - Prescot Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 18:00:00 22:00:00 Mon 19:00:00 23:00:00 Tue 19:00:00 23:00:00 Wed 19:00:00 23:00:00 Thu 19:00:00 23:00:00 Fri 19:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your valid UK driving licence prominently at the top of your CV under a 'Key Credentials' section, as the advert lists it as the sole hard requirement.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate across a 6-month period'.
🎯 Tailor your personal statement to mention evening and weekend availability explicitly, as the advertised shifts run 18:00–23:00 across all seven days.
🤝 Include a specific example of handling a customer complaint or order issue calmly, as the role requires explaining substitutions and processing refunds at the doorstep.
🚐 Reference any experience with vehicle checks, loading procedures, or manual handling, as the advert specifically calls out van safety checks and careful product handling.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 doorstep grocery deliveries per evening shift, maintaining a 97% on-time delivery rate over 8 months with zero vehicle incidents.
- •Conducted pre-drive van safety checks before every shift and flagged 3 mechanical issues proactively, preventing service disruptions across a 5-day delivery window.
- •Resolved 15+ customer queries per week regarding order substitutions and short-dated items, achieving a 4.8/5 customer satisfaction score across a 3-month period.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly what draws me to the Customer Delivery Driver role at Prescot Extra. I hold a full UK driving licence with no penalty points and have hands-on experience completing time-critical deliveries, handling vehicle safety checks, and communicating clearly with customers at the doorstep — all skills your advert highlights as central to this position.
My background in customer-facing and delivery roles has equipped me to manage order substitutions calmly, load vans safely, and maintain a friendly, professional manner even when working independently during evening shifts. I consistently meet tight time slots and take pride in leaving every customer feeling well looked after.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check on a delivery van?
- ›What steps would you take to load a van so that fragile items are protected during transit?
- ›How would you plan your delivery route to ensure all time slots are met during an evening shift?
- ›What would you do if your van developed a fault mid-route during a delivery shift?
- ›How do you handle temperature-sensitive grocery items when loading and delivering orders?
Behavioural
- ›Tell me about a time you had to deal with a frustrated or upset customer and how you resolved the situation.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you went above and beyond to ensure a customer felt valued.
- ›Tell me about a time you had to manage your time carefully to meet multiple deadlines or commitments.
- ›Describe a situation where you spotted a problem before it escalated and what action you took.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to deal with a frustrated or upset customer and how you resolved the situation.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.