Customer Delivery Driver - Corstorphine Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 18:00:00 23:00:00 Mon 18:00:00 23:00:00 Tue 18:00:00 23:00:00 Thu 18:00:00 23:00:00 Fri 18:00:00 23:00:00 Sat 18:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV personal statement with your valid UK driving licence and clean record (max 3 points), as the advert lists this as the primary eligibility requirement.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer deliveries per shift with a 98% on-time arrival rate' to stand out against other applicants.
🎯 Highlight any previous customer-facing roles (retail, hospitality, logistics) in your work history — the advert stresses doorstep service and relationship-building as core duties.
🚐 Mention experience with vehicle checks, loading procedures, or van/HGV operation in a dedicated 'Key Skills' section, as the role requires daily roadworthiness checks.
🤝 Include a specific example of handling a complaint or substitution calmly — the advert explicitly calls out communicating order changes and offering refunds as a key responsibility.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 doorstep grocery deliveries per shift across 5 days a week, maintaining a 97% on-time delivery rate over a 6-month period.
- •Conducted daily pre-drive vehicle safety checks and van loading for orders totalling up to 80 items per run, reducing damaged-goods incidents by 40% over 3 months.
- •Communicated order substitutions and short-dated items to 15+ customers per shift, resolving concerns on the doorstep and processing refunds where required with zero escalated complaints.
Free to copy — tailoring requires a 30-sec CV upload.
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We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely why the Customer Delivery Driver role at Corstorphine Extra appeals to me. I hold a full UK driving licence with no penalty points and have a proven track record of delivering reliable, friendly service directly to customers — two qualities your advert identifies as central to this position.
My background in customer-facing and logistics work has equipped me with the skills to manage van safety checks, handle orders with care, and communicate clearly with customers about substitutions or changes to their shop. I am comfortable working independently across evening shifts while staying connected to a wider team, and I take pride in ensuring every customer receives their order on time and in perfect condition.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to grocery orders?
- ›How do you manage your route to ensure deliveries are made within customer time slots?
- ›What would you do if your van developed a fault mid-route?
- ›How do you handle perishable or fragile items during loading and delivery?
Behavioural
- ›Tell me about a time you had to deal with a difficult or upset customer — how did you handle it?
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you went above and beyond to ensure a customer felt valued.
- ›Tell me about a time you had to communicate a problem (such as a missing item) to a customer in a calm and reassuring way.
- ›Describe a time you worked as part of a team to achieve a shared goal under time pressure.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to deal with a difficult or upset customer — how did you handle it?
Describe a situation where you had to adapt quickly to an unexpected change while working independently.