Client Relationship Manger
Job description
Original text imported from Reed
Opportunity to Earn £45,000
The Role
- Generate referrals from existing clients by telephone, email, LinkedIn and face to face based activity
- Manage and grow a portfolio of warm clients, building on established relationships and maximise current opportunities and identify new ones
- Take ownership of ongoing account management, ensuring a consistently high level of customer service and client satisfaction
- Attend offsite client meetings and hospitality events to strengthen relationships and support business development
- To work to a strategy for new business development and account growth with the Key Account Director
- Profile existing accounts to understand any cross and upsell opportunities
- Develop understanding of client requirements to design and implement effective commercial strategies and key drivers that support business growth
- Monitor account performance, using insights and data to identify trends, inform strategy and drive continuous improvement
Communication
- To provide verbal and written communication about our products and services to agencies.
- Utilise social media such as Linkedin where appropriate to increase exposure of PayStream and the individual in their accounts.
- To advise and assist clients regarding industry legislation and PayStream’s products and services
- Proactively engage clients through regular check-ins, reviews and strategic conversations.
- Handle incoming telephone and email enquiries from prospective agencies
- Collaborative approach, working effectively with internal teams to deliver client objectives
Key Performance Indicators
- To make a minimum of 30 outbound calls per day and a minimum of 2 hours talk time per day
- Actively prospect a base of 100 accounts at any one time
- Off-site visits one day per week
Skillset Required to Suceed in This Role
- Excellent relationship-building skills, with the ability to establish trust and credibility with clients at all levels
- Strong communication skills, both written and verbal, with a confident and professional approach
- Commercially minded, with the ability to identify growth opportunities and maximise account value
- Proactive and results-driven, with a focus on delivering measurable outcomes
- Track record of working towards sales KPI’s including calls
- Hands-on experience with multiple sales techniques (including cold calls)
- Organised, with the ability to manage multiple client accounts and priorities simultaneously
- Experience with CRM software
- Resilient and adaptable, able to thrive in a fast-paced and evolving environment
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your CRM software experience prominently as the role requires hands-on CRM management for 100 active accounts
📊 Quantify your call metrics: '40+ outbound calls daily with 2.5 hours talk time, exceeding targets by 25%'
🌐 Showcase LinkedIn prospecting success with specific results like 'Generated 15 qualified leads monthly via LinkedIn outreach'
🎯 Emphasise account growth achievements: 'Grew client portfolio value by £180k through strategic cross-selling initiatives'
🤝 Detail relationship-building wins: 'Maintained 95% client retention through quarterly strategic reviews and proactive communication'
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed portfolio of 120 B2B accounts generating £2.3M annual revenue through strategic relationship building and quarterly business reviews
- •Exceeded daily call targets by 35%, completing 42 outbound calls with 2.8 hours talk time while maintaining 89% client satisfaction scores
- •Identified cross-selling opportunities worth £340k across existing client base using CRM analytics and LinkedIn prospecting techniques
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Dear Hiring Manager,
Accomplish Today's Client Relationship Manager role combines my passion for strategic account growth with hands-on relationship building. Your requirement for CRM expertise and LinkedIn prospecting aligns perfectly with my track record of managing complex client portfolios and exceeding call-based KPIs.
My background in B2B sales has equipped me with the commercial acumen to identify cross-selling opportunities while maintaining the proactive communication style essential for managing 100+ accounts simultaneously.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you use CRM systems to manage a portfolio of 100+ accounts effectively?
- ›What LinkedIn strategies have you used for B2B prospecting and lead generation?
- ›How do you track and analyse account performance data to inform growth strategies?
- ›What sales techniques do you find most effective for cold calling prospects?
- ›How do you prioritise cross-selling and upselling opportunities within your account base?
Behavioural
- ›Tell me about a time you turned around a difficult client relationship
- ›Describe how you've exceeded sales KPIs in a previous role
- ›Give an example of when you identified a significant growth opportunity within an existing account
- ›How do you handle rejection when making cold calls?
- ›Tell me about a time you had to manage multiple competing client priorities
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you turned around a difficult client relationship
Describe how you've exceeded sales KPIs in a previous role