Assistant Accommodation Manager
Job description
Original text imported from Reed
Assistant Accommodation Manager
Central Portsmouth
Temp
IMMEDIATE START
Overview
We are seeking a highly organised and proactive Assistant Accommodation Manager to support the smooth operation of a student accommodation site located in Portsmouth. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work effectively both independently and as part of a team.
This role plays a key part in ensuring a safe, comfortable, and positive living environment for students through efficient day-to-day operational support.
Key Responsibilities
- Provide a welcoming, professional front-of-house reception service
- Respond promptly and professionally to enquiries from prospective students, parents, and university partners
- Support the coordination of property viewings, open days, and resident engagement activities
- Welcome and assist visitors, contractors, and external stakeholders on site
- Assist with tenancy administration, including deposit processing and contract preparation
- Support student allocation processes and the preparation of tenancy agreements
- Monitor rent accounts and assist with arrears management where required
- Maintain accurate records, databases, and general office communications
- Liaise with the Facilities team to ensure maintenance issues are resolved efficiently
- Support student move-in and move-out processes
- Assist the Accommodation Manager in maintaining Health & Safety compliance across the site
About You
- Experience in property management, residential lettings, or student accommodation
- Strong communication and interpersonal skills with a customer-focused approach
- Highly organised with the ability to manage multiple priorities effectively
- Proactive, self-motivated, and able to adapt in a fast-paced environment
- Confident IT user with experience in Microsoft Office and CRM or database systems
- Flexible to work occasional weekends during peak periods such as open days and student arrivals
APPLY NOW OR CALL LYNSEY AT KEY RECRUITMENT FOR MORE INFORMATION
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🏠 Highlight your property management or student accommodation experience prominently as this role specifically requires residential lettings background
📋 Emphasise your tenancy administration skills including deposit processing and contract preparation which are key daily responsibilities
💻 Showcase your Microsoft Office and CRM/database experience as the role involves maintaining accurate records and communications
🎯 Quantify your customer service achievements with metrics like response times or satisfaction scores for the front-of-house reception duties
📅 Mention your flexibility for weekend work during peak periods as this is specifically required for open days and student arrivals
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Processed 45+ student tenancy agreements per month including deposit handling and contract preparation, maintaining 98% accuracy in documentation
- •Managed front-of-house reception services for 200-bed student accommodation, responding to 30+ daily enquiries from students and parents
- •Coordinated with facilities teams to resolve 85% of maintenance issues within 24 hours, ensuring Health & Safety compliance across the site
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Letter preview — tailored to Key Recruitment Ltd
Dear Hiring Manager,
Key Recruitment's Assistant Accommodation Manager position perfectly aligns with my property management background and passion for student accommodation services. My experience in tenancy administration and CRM systems makes me well-suited to support your Portsmouth site's operational needs.
My background in residential lettings has equipped me with strong skills in deposit processing, contract preparation, and maintaining accurate tenant records whilst delivering exceptional customer service to students and parents.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you manage multiple tenancy agreements and deposit processing simultaneously?
- ›What CRM or database systems have you used for property management?
- ›How do you ensure Health & Safety compliance in residential accommodation?
- ›Describe your experience with rent account monitoring and arrears management
- ›What Microsoft Office applications would you use for maintaining accommodation records?
Behavioural
- ›Tell me about a time you dealt with a difficult student or parent enquiry
- ›Describe a situation where you had to manage multiple priorities in a fast-paced environment
- ›How would you handle a maintenance emergency while managing reception duties?
- ›Give an example of when you went above and beyond for customer service
- ›Tell me about a time you had to work flexibly during a busy period
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you dealt with a difficult student or parent enquiry
Describe a situation where you had to manage multiple priorities in a fast-paced environment
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