Apprentice Business Administrator - Community Projects
Job description
Original text imported from Reed
We have an opportunity for an Apprentice Business Administrator to join us at SNG.
You'll be part of our Communities Team, with an office base in Basingstoke.
The salary starts from £15,680 depending on your age and experience.
About SNG
SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes in thriving communities. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community.
The Apprenticeship
In this role, you'll support the Community Foundation to deliver services and projects that benefit our customers and local communities.
You'll rotate across three areas to gain a wide range of experience:
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Employment, Skills and Inclusion
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Community Investment and Partnerships
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Fundraising and Social Value
Your day-to-day tasks will vary depending on where you're placed, but you'll be supported by a mentor in each area.
You will:
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Be a first point of contact for customers and partners, helping with queries and resolving issues
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Support the team with activities such as grants, vouchers, and other support services
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Enter and update information using internal systems (e.g. Dynamics 365)
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Help share positive stories and outcomes through communications and promotional materials
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Support payments and keep accurate records of transactions
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Help organise and support events and community initiatives
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Support customer surveys and feedback collection
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Help collect data and feedback to improve services
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Take part in shadowing opportunities to learn more about the team's work
You'll receive full training and ongoing support, with flexibility to focus on areas that match your interests and career goals.
You'll also be attending college to complete a Level 3 Business Administrator qualification.
At SNG, our apprenticeships are designed to give you the confidence, training and skills to build a meaningful and successful career.
The Details
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We have attached a Candidate Guide to this role. This will help you with the application form and let you know what questions we are going to ask you.
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To complete the Level 3 course you'll ideally have, or be working towards a Maths and English GCSE
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You can apply until midnight on the 23rd June 2026
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We will let you know if you will be invited to our assessment days by Tuesday 14th July
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The assessment day will take place on the 24th July, please make sure you are available.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight any experience with Microsoft Office or database tools near the top of your CV, as the advert specifically mentions Dynamics 365 as a core system you'll use daily.
📊 Quantify any voluntary, community or school-based activities: e.g. 'Organised a fundraising event for 60 attendees, raising £400 for a local food bank'.
🎯 Tailor your personal statement to reference SNG's mission of providing affordable homes and thriving communities — the advert explicitly links the role to social value and community investment.
🌐 Mention any experience handling customer queries or resolving issues (retail, school reception, volunteering), as the advert lists first-point-of-contact responsibilities as a core duty.
🤝 Include any involvement in events, fundraising or partnerships — even school or college projects — as the role rotates across Employment & Skills, Community Investment, and Fundraising areas.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Coordinated logistics for 3 community fundraising events attended by 80+ residents, managing supplier communications and on-the-day registration using a shared digital tracker.
- •Maintained accurate records for 150+ grant applications in a CRM database, reducing data entry errors by 20% through a standardised input checklist introduced within the first month.
- •Supported a 6-week employment skills programme for 25 participants, collecting post-session feedback surveys and compiling outcome data used in the quarterly social value report.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for SNG (Sovereign Network Group). Preview the opening, then unlock the full personalised version.
Letter preview — tailored to SNG (Sovereign Network Group)
Dear Hiring Manager,
SNG's commitment to building thriving communities across the South East is exactly the environment in which I want to begin my career — which is why I am applying for the Apprentice Business Administrator role within your Communities Team. I am particularly drawn to the rotation across Employment & Skills, Community Investment, and Fundraising, and I am eager to develop practical skills in community project coordination and Dynamics 365 administration from day one.
My background in [to be personalised with your own experience — e.g. customer-facing work, school or college projects, volunteering] has given me a solid foundation in communication, attention to detail, and working collaboratively under guidance. I am confident in managing records accurately, supporting events, and engaging with a wide range of people, all of which align directly with the responsibilities outlined in this role.
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Interview questions
10 questions generated from this advert.
Technical
- ›What do you understand about Microsoft Dynamics 365 and how might it be used to manage customer records in a housing association?
- ›How would you ensure data accuracy when entering and updating information in an internal system?
- ›Describe how you would help compile a report on community project outcomes using data collected from surveys.
- ›What steps would you take to support the administration of a grants or vouchers programme for community members?
- ›How would you use digital tools to help promote positive community stories and outcomes?
Behavioural
- ›Tell me about a time you had to manage multiple tasks at once — how did you prioritise?
- ›Describe a situation where you helped resolve a problem or complaint for a customer or peer.
- ›Give an example of when you contributed to a team project or community initiative and what your specific role was.
- ›Tell me about a time you had to learn a new system or process quickly — how did you approach it?
- ›Describe a situation where you collected feedback or data and used it to improve something.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to manage multiple tasks at once — how did you prioritise?
Describe a situation where you collected feedback or data and used it to improve something.