Sales Executive
Job description
Original text imported from Reed
The Role
We are seeking a proactive and customer-focused Sales Executive to manage a portfolio of approximately. As a Sales Executive at Claranet, you’ll play a pivotal role in helping customers modernise their businesses through technology. You’ll take ownership of a large and diverse portfolio of SME customers, building trusted relationships, renewing long-term partnerships, and uncovering opportunities to grow accounts through additional services and solutions. This is a fast-paced, customer-centric role that blends renewals, inbound sales, and consultative account management. You’ll work closely with internal specialists across solutions, customer service, and commercial teams to ensure customers get real value from Claranet’s portfolio—while developing your own commercial skills in a supportive, collaborative sales environment. If you enjoy engaging with customers, spotting opportunities, and making a measurable impact on revenue while being part of a business that invests in its people and technology, this role offers an excellent platform to grow your sales career.
Key Responsibilities
Renewals Management
- Manage customer renewals from initial engagement through to closure
- Identify upsell opportunities during the renewal process and promote higher-tier services or additional products
Inbound Sales
- Handle inbound customer enquiries, quality needs and convert them into sales opportunities
- Drive these opportunities through the pipeline to closure, ensuring customer satisfaction and commercial success
Customer Engagement & Support
- Leverage internal support teams, including customer service and solution architects, to address customer issues and build tailored solutions
- Resolve contract and pricing queries efficiently, demonstrating commercial flexibility where appropriate
- Undertake specific product or service campaigns (e.g. PSTN switch-off replacements)
Product & System Knowledge
- Maintain an up-to-date understanding of the company’s products and services
- Match customer needs with suitable offerings, clearly articulating benefits and value
- Ensure all sales activities and customer interactions are accurately documented in Salesforce and related systems
Skills and Attributes
- Customer-centric mindset with a drive to provide value and resolve challenges
- Comfortable working in a reactive, fast-paced environment
- Highly organized and detail-oriented, with strong follow-through
- Excellent communication skills – verbal and written with a professional and consultative approach
- Collaborative and team-oriented, open to working cross-functionally
- Proven experience in customer renewals, inbound sales or account management
- Strong knowledge of B2B service offerings and ability to match them to client needs
- Proficiency with CRM systems (e.g. Salesforce) and sales reporting
- Ability to interpret customer requirements and translate them into commercially viable solutions
- Understanding of small to medium enterprise (SME) business environments and needs
Benefits
At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:
- Pension Scheme: Employer-matched contributions to help you plan for the future.
- Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
- Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.
- Personalised Wellbeing Support: App-based resources and services available 24/7
- Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.
- Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.
What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.
We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.
About Claranet
Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
Equal Opportunities Statement
Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.
Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you!
To view full job description please visit our careers page
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your Salesforce CRM experience prominently as this is their primary sales system for tracking customer interactions
📊 Quantify your renewal rates and upselling success: 'Achieved 95% renewal rate whilst increasing account values by 25%'
🎯 Emphasise SME customer experience as you'll manage a diverse portfolio of small-to-medium enterprises
🤝 Showcase cross-functional collaboration skills as you'll work with solution architects and customer service teams
💼 Demonstrate consultative selling approach with examples of matching customer needs to technical solutions
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed 150+ SME customer renewals using Salesforce CRM, achieving 92% retention rate whilst identifying £180k in upselling opportunities
- •Converted 85% of inbound sales enquiries into qualified opportunities, generating £240k in new business revenue within 12 months
- •Collaborated with solution architects to deliver tailored B2B service offerings, resulting in 28% increase in average contract values
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Claranet Limited
Dear Hiring Manager,
Claranet's focus on helping SME customers modernise through technology aligns perfectly with my consultative sales approach, particularly my experience in renewals management and Salesforce CRM systems.
My background in B2B account management has equipped me with the skills to manage diverse customer portfolios whilst identifying upselling opportunities during renewal cycles. I understand the importance of cross-functional collaboration with technical teams to deliver tailored solutions that drive both customer satisfaction and commercial success.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you use Salesforce to track and manage a portfolio of SME customer renewals?
- ›Describe your approach to identifying upsell opportunities during renewal conversations
- ›How do you qualify inbound sales enquiries to determine their commercial viability?
- ›What's your process for documenting customer interactions and maintaining accurate pipeline data?
- ›How would you handle a customer query about PSTN switch-off replacement services?
Behavioural
- ›Tell me about a time you successfully renewed a challenging customer contract
- ›Describe a situation where you had to collaborate with technical teams to solve a customer problem
- ›Give an example of how you've managed competing priorities in a fast-paced sales environment
- ›Tell me about a time you identified an upselling opportunity that wasn't immediately obvious
- ›Describe how you've built trust with SME customers who were initially hesitant about your services
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you successfully renewed a challenging customer contract
Describe a situation where you had to collaborate with technical teams to solve a customer problem