Team Leader
Job description
Original text imported from Reed
Overview
Team LeaderHere at Cuppacoff we are a large diverse organisation that operates a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. If youre an aspiring Store Manager ready to head up a team, this could be the perfect role for you.A bit about the roleAs a Team Leader, youll have your first taste of leadership responsibility, accountability and autonomy. Youll get involved with day-to-day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, youll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do.
What's involved?
- Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
- Making the most of peoples talents theyre in the right place to maximise sales
- Training and accrediting new Baristas
- Getting familiar with new recipes and ranges, and sharing the exciting news with the team
- Driving high standards every time, whether thats through the quality of an espresso or monthly coffee excellence scores
- Becoming a brand ambassador and helping us shine
A bit about you
A passion for coffee and people is just the start of what were looking for. What else makes a great Team Leader?
- Reliability to open and close the store safely and on time
- Team leadership experience in a buzzing environment
- Ability to take on shared responsibility whilst on shift and support team members
- A love of turning knowledge and know-how into hot ideas to help your store succeed
- Willingness to learn and be bold, brave and action-orientated
- Flexible approach and can-do attitude, as each day offers exciting new challenges
What we can offer
We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- £11.80 per hour
- Great Opportunities to develop yourself and progress your career
- Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
- Costa Employee Discount Card 25% off food & drinks in any Costa store when youre not working
- Employee Assistance Programme
- Health & Wellbeing Programme
- Refer a Friend Scheme
- Company Pension
- Opportunity to impact your local community by getting involved
A bit about us
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 14th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.For any reasonable adjustments and general queries please contact
*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight any prior team leadership experience prominently in your Personal Statement — the advert explicitly lists 'Team leadership experience in a buzzing environment' as a key requirement.
📊 Quantify your customer service impact: e.g. 'Led shifts of 6 team members, maintaining a 95% customer satisfaction score across 200+ daily transactions'.
🎯 Reference barista training or accreditation experience directly, as the advert specifically calls out 'Training and accrediting new Baristas' as a core responsibility.
☕ Mention familiarity with coffee quality standards or product knowledge — the advert cites 'monthly coffee excellence scores' as a measurable KPI you will own.
🤝 Include an example of opening/closing a retail or hospitality store, as the advert stresses 'Reliability to open and close the store safely and on time' as a distinguishing requirement.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Led shifts of up to 8 team members in a high-volume coffee environment, maintaining a 96% positive customer feedback score over 6 consecutive months.
- •Trained and accredited 5 new baristas on espresso preparation and brand standards, reducing onboarding time from 3 weeks to 12 days.
- •Managed daily stock rotation and waste tracking across 3 product categories, cutting end-of-day wastage by 22% over a 4-month period.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Costa Coffee. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Costa Coffee
Dear Hiring Manager,
Costa Coffee's reputation as the UK's No. 1 coffee brand for 14 consecutive years is exactly the standard I want to uphold — which is why the Team Leader position with Cuppacoff in North Lanarkshire caught my attention. With hands-on experience in shift leadership and barista training, I am confident I can drive coffee excellence scores and deliver the memorable customer moments Costa is known for.
My background in hospitality team leadership has equipped me with the skills to manage stock, enforce health and safety procedures, and accredit new team members to brand standards. I have consistently supported store managers during high-volume periods, ensuring both product quality and customer satisfaction remained central to every shift.
Free signup, no card needed. Export to PDF/Word requires a £1.99 trial (14 days).
Interview questions
10 questions generated from this advert.
Technical
- ›How would you manage stock rotation and minimise wastage during a busy shift at a Costa Coffee store?
- ›Walk me through how you would train and accredit a new barista on espresso preparation standards.
- ›How do you monitor and improve coffee excellence scores on a month-to-month basis?
- ›What steps would you take to ensure health and safety compliance during an opening or closing shift?
- ›How would you use store marketing materials and new product ranges to drive sales on shift?
Behavioural
- ›Tell me about a time you led a team through a particularly busy period — how did you keep standards high?
- ›Describe a situation where you had to resolve a customer complaint quickly and effectively while managing your team.
- ›Give an example of when you identified a team member's strengths and repositioned them to improve overall performance.
- ›Tell me about a time you had to adapt quickly to an unexpected challenge during a shift.
- ›Describe a moment when you took initiative to improve a process or standard in a previous hospitality role.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you led a team through a particularly busy period — how did you keep standards high?
Describe a situation where you had to resolve a customer complaint quickly and effectively while managing your team.