Team Leader
Job description
Original text imported from Reed
Overview
Team Leader
At Costa Coffee, we are what we craft. It’s about blending beans with dedication, serving up memorable moments, and proudly making greatness every day.
And as a Team Leader, you can too.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Open your CV with a Personal Statement that explicitly names 'Team Leader' and 'hospitality supervision' — Costa Coffee's advert centres on leadership identity from the first line.
📊 Quantify your supervisory experience: 'Led a team of 8 baristas across 6-hour peak shifts, maintaining 95% customer satisfaction scores'.
🎯 Highlight any food hygiene or food safety certifications (e.g. Level 2 Food Hygiene) prominently in your skills section, as these are standard requirements for Costa Team Leader roles.
🤝 Include a bullet on coaching or onboarding new staff — Costa's brand is built on craft and consistency, so mentoring experience signals cultural fit.
☕ Reference brand standards compliance or quality control in your work history — phrases like 'maintained Costa/brand beverage standards' will resonate with ATS filters for this employer.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Supervised a team of 7 baristas across morning and afternoon shifts, reducing average customer wait time from 4 minutes to 2.5 minutes during peak hours.
- •Maintained 100% food hygiene compliance across 6-month audit period by implementing daily checklist routines and coaching 3 new team members on food safety protocols.
- •Drove upselling of seasonal beverages, contributing to a 12% increase in average transaction value over an 8-week promotional period.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Costa Coffee. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Costa Coffee
Dear Hiring Manager,
Costa Coffee's reputation for craft and consistency is exactly the environment in which I thrive, which is why the Team Leader position at your Sutton Coldfield store caught my attention. I bring hands-on shift supervision experience and a strong grounding in barista standards and customer experience delivery — two areas your advert places at the heart of this role.
My background in hospitality team leadership includes managing floor operations during peak trading periods, coaching new starters on beverage preparation, and maintaining food safety compliance throughout every shift. I have consistently balanced the pace of a busy service environment with the attention to detail that a brand like Costa demands.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you ensure beverage quality and brand standards are consistently met during a busy shift?
- ›Walk me through how you would manage stock rotation and flag low inventory levels.
- ›How do you handle a till discrepancy at the end of a shift?
- ›What steps do you take to maintain food safety compliance on the shop floor?
- ›How would you organise task allocation across a team of 6 during a Saturday morning rush?
Behavioural
- ›Tell me about a time you had to lead your team through an unexpectedly busy period — how did you keep standards high?
- ›Describe a situation where a team member was underperforming. How did you address it?
- ›Give an example of when you turned a dissatisfied customer into a positive experience.
- ›Tell me about a time you had to make a quick decision without a manager present. What happened?
- ›Describe a moment when you motivated your team during a difficult or low-energy shift.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to lead your team through an unexpectedly busy period — how did you keep standards high?
Describe a situation where a team member was underperforming. How did you address it?