Team Leader
Job description
Original text imported from Reed
Overview
Team LeaderHere at Cuppacoff we are a large diverse organisation that operates a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. If youre an aspiring Store Manager ready to head up a team, this could be the perfect role for you.A bit about the roleAs a Team Leader, youll have your first taste of leadership responsibility, accountability and autonomy. Youll get involved with day-to-day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, youll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do.
What's involved?
- Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
- Making the most of peoples talents theyre in the right place to maximise sales
- Training and accrediting new Baristas
- Getting familiar with new recipes and ranges, and sharing the exciting news with the team
- Driving high standards every time, whether thats through the quality of an espresso or monthly coffee excellence scores
- Becoming a brand ambassador and helping us shine
A bit about you
A passion for coffee and people is just the start of what were looking for. What else makes a great Team Leader?
- Reliability to open and close the store safely and on time
- Team leadership experience in a buzzing environment
- Ability to take on shared responsibility whilst on shift and support team members
- A love of turning knowledge and know-how into hot ideas to help your store succeed
- Willingness to learn and be bold, brave and action-orientated
- Flexible approach and can-do attitude, as each day offers exciting new challenges
What we can offer
We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- £11.80 per hour
- Great Opportunities to develop yourself and progress your career
- Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
- Costa Employee Discount Card 25% off food & drinks in any Costa store when youre not working
- Employee Assistance Programme
- Health & Wellbeing Programme
- Refer a Friend Scheme
- Company Pension
- Opportunity to impact your local community by getting involved
A bit about us
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 14th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.For any reasonable adjustments and general queries please contact
*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your team leadership experience in hospitality or retail environments at the top of your CV as the advert specifically seeks 'team leadership experience in a buzzing environment'
📊 Quantify your coffee/hospitality achievements: 'Trained 8 new baristas, achieving 95% customer satisfaction scores'
🌐 Emphasise your reliability and opening/closing experience as the role requires 'reliability to open and close the store safely and on time'
🎯 Showcase any coffee knowledge, barista certifications, or experience with coffee excellence programmes
🤝 Demonstrate your passion for customer service and creating memorable experiences, which is central to Costa's mission
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Led 12-person hospitality team during peak service periods, maintaining 98% customer satisfaction scores while managing £2,400 daily revenue
- •Trained and accredited 6 new baristas in espresso preparation and Costa quality standards, achieving 100% pass rate on coffee excellence assessments
- •Implemented stock control procedures reducing waste by 15% and ensuring consistent product availability during busy periods
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Costa Coffee. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Costa Coffee
Dear Hiring Manager,
Costa Coffee's position as the UK's No.1 coffee brand for 14 consecutive years demonstrates exactly the kind of excellence I want to contribute to as your next Team Leader in Renfrewshire. My experience in team leadership and passion for delivering exceptional customer service align perfectly with your mission to inspire the world to love great coffee.
My background in hospitality management has equipped me with the skills to lead shifts effectively, train new team members, and maintain the high standards that Costa Coffee is renowned for. I understand the importance of reliability in opening and closing procedures, stock management, and creating those memorable moments that keep customers returning.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you train a new barista on espresso preparation and Costa's quality standards?
- ›What steps would you take to maintain stock levels and minimise waste in a busy coffee shop?
- ›How do you ensure health and safety compliance during busy periods?
- ›Describe your approach to cash handling and end-of-shift procedures
- ›How would you implement store marketing initiatives to drive sales?
Behavioural
- ›Tell me about a time you had to lead a team during a particularly busy period
- ›Describe a situation where you had to deal with a difficult customer complaint
- ›Give an example of when you had to train someone new and ensure they met required standards
- ›Tell me about a time you identified an opportunity to improve operations in your workplace
- ›Describe how you would motivate a team member who was struggling with performance
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to lead a team during a particularly busy period
Give an example of when you had to train someone new and ensure they met required standards