Service Engineer
Job description
Original text imported from Reed
£35,000 – £40,000 DOE
Full-time | Monday – Friday
40–42.5 hours per week | Flexible start & finish
Benefits
- Competitive salary with scope to increase for the right experience
- Company service vehicle, tools and equipment provided
- Ongoing manufacturer and product training
- Travel expenses and overnight stays covered where required
- Supportive engineering team and clear reporting structure
- Opportunity to make a genuine difference in healthcare environments
An established and growing healthcare solutions provider is seeking a Service Engineer to join its expanding service team, covering the South of the UK. This role would suit an engineer ideally based along the M11 corridor, providing easy access to London and surrounding regions for both planned and reactive visits.
You’ll be responsible for servicing, maintaining and repairing specialist healthcare equipment in care homes, hospitals and private residences, ensuring all assets remain safe, compliant and fully operational. This is a varied, field-based role offering autonomy, technical challenge and the opportunity to work with innovative equipment that directly improves quality of life.
Engineers with prior experience in this sector, particularly those who have worked with Guldmann systems, will be very well received, with salaries available up to £40,000 for the right individual.
- Respond to service callouts and breakdowns within agreed timeframes
- Diagnose faults efficiently and carry out effective repairs to minimise downtime
- Carry out planned servicing, preventative maintenance and safety checks
- Liaise closely with the Lead Engineer, providing clear updates on job progress
- Maintain accurate service records, asset lists and on-site audits
- Deliver consistently high levels of customer service in sensitive care environments
- Ensure service vehicle, tools and stock levels are maintained to a high standard
- Provide parts and procurement information where required
- Participate in a rota that may occasionally include weekend cover
- Attend training sessions to remain current with equipment and industry standards
- Experience as a service, maintenance or field engineer
- Background in healthcare, medical equipment, lifting systems or mobility equipment is highly advantageous
- Guldmann experience preferred (but not essential)
- Comfortable working independently across multiple locations
- Strong fault-finding and problem-solving skills
- Professional, personable and customer-focused approach
- Full UK driving licence
- Flexible to travel, with occasional overnight stays
- £35,000 – £40,000 DOE
- Candidates based along the M11 corridor are strongly preferred
- Engineers with direct healthcare or manufacturer-specific experience will be eligible for the upper salary range
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight any healthcare equipment experience prominently as this role specifically requires working in care homes and hospitals
🔧 Emphasise Guldmann systems experience if you have it, as this can secure the upper £40k salary range
🚗 Mention your M11 corridor location or willingness to relocate, as this is strongly preferred for the role
📋 Showcase your field engineering experience with examples of independent working and customer-facing roles
🛠️ Quantify your maintenance experience with specific equipment types, response times, or uptime improvements you've achieved
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Serviced 45+ healthcare facilities monthly, achieving 98% equipment uptime through proactive maintenance of Guldmann lifting systems
- •Reduced average callout response time from 4 hours to 90 minutes across M11 corridor territory covering 12 care homes
- •Completed preventative maintenance on 200+ pieces of medical equipment annually, ensuring full compliance with healthcare safety standards
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Dear Hiring Manager,
UBT's Service Engineer position perfectly aligns with my field engineering background and passion for healthcare equipment maintenance. Your focus on Guldmann systems and M11 corridor coverage matches my experience servicing medical equipment across multiple healthcare facilities.
My background in field-based maintenance has equipped me with the technical troubleshooting skills and customer service approach essential for working in sensitive care environments. I understand the critical importance of equipment reliability in healthcare settings and have consistently delivered rapid response times while maintaining detailed service documentation.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you approach diagnosing a fault in a Guldmann ceiling hoist system?
- ›What preventative maintenance checks would you perform on lifting equipment in a care home?
- ›How do you ensure compliance when servicing medical equipment in healthcare environments?
- ›Describe your experience with field-based equipment repair and maintenance
- ›What steps would you take if you encountered an unfamiliar piece of healthcare equipment?
Behavioural
- ›Tell me about a time you had to work independently to resolve a complex technical issue
- ›Describe a situation where you provided excellent customer service in a sensitive environment
- ›How do you prioritise multiple service callouts when working across different locations?
- ›Tell me about a time you had to learn new equipment or technology quickly
- ›Describe how you handle working with vulnerable patients or residents during equipment servicing
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to work independently to resolve a complex technical issue
Describe a situation where you provided excellent customer service in a sensitive environment