Inside Sales Representative
Job description
Original text imported from Reed
INSIDE SALES REPRESENTATIVE - 6 MONTH FIXED TERM CONTRACT
- Location: Harlow
- 6 Month Fixed Term Contract (Maternity leave)
- Hours: Monday to Friday: 08:00 - 16:30/8:30 - 5pm - Office based
- Salary: £25,000
I am working on behalf of a global, market-leading organisation to recruit a Inside Sales Representative to manage and grow a portfolio of key customer accounts.
This is a customer-facing, commercially focused role where you’ll act as the main point of contact for assigned accounts, driving revenue growth while ensuring a high-quality end-to-end customer experience.
The Role
As Principal Account Executive, you will take ownership of strategic customer relationships, managing everything from sales strategy and account development through to quoting, order fulfilment, and ongoing operational support.
You will work closely with internal teams and external partners to deliver value-added solutions, resolve issues efficiently, and build long-term, profitable partnerships.
Key Responsibilities
- Manage and develop a portfolio of assigned customer accounts
- Act as the primary customer contact, coordinating internal and external resources
- Develop and execute account strategies to maximise revenue, margins, and market share
- Identify and secure new sales opportunities within existing accounts
- Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes
- Manage the quote-to-order process, including:
- Pricing strategy and negotiations
- Quote coordination and approvals
- Communicating pricing changes to customers
- Oversee ongoing order-to-invoice activities, ensuring smooth delivery and customer satisfaction
- Take ownership of customer-related quality issues, corrective actions, and performance metrics
- Monitor inventory accuracy, order integrity, and financial processes to reduce errors and disputes
- Maintain a strong understanding of the competitive landscape and use this insight to support sales decisions
- Promote value-added solutions and services aligned with customer needs
Candidate Requirements
- Experience in account management, sales support, customer success, or a related commercial role
- Strong customer relationship and stakeholder management skills
- Commercially aware with confidence around pricing and negotiation
- Highly organised, able to manage multiple priorities
- Comfortable working both independently and as part of a wider team
- Problem-solving mindset with a proactive approach to customer issues
Qualifications & Experience
- Typically requires a 2-year degree or equivalent work experience
- Suitable for:
- Entry-level professionals with relevant training and support
Sound like something of interest? apply now!
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your account management experience prominently as this role requires managing a portfolio of key customer accounts
📊 Quantify your sales achievements: 'Managed 15 key accounts worth £2.3M, achieving 18% revenue growth'
🎯 Emphasise your quote-to-order process experience as this is a core responsibility mentioned multiple times
🤝 Showcase your customer relationship skills with specific examples of stakeholder management success
💼 Demonstrate commercial awareness by citing pricing strategy or negotiation wins from previous roles
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed portfolio of 12 key accounts worth £1.8M annually, achieving 22% revenue growth through strategic account development and upselling initiatives
- •Streamlined quote-to-order process reducing turnaround time from 5 to 3 days, improving customer satisfaction scores by 15% across 45 active accounts
- •Coordinated cross-functional teams to resolve 98% of customer quality issues within 48 hours, maintaining long-term partnerships worth £850K combined value
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Letter preview — tailored to Reed
Dear Hiring Manager,
Reed's Inside Sales Representative opportunity perfectly aligns with my account management background and commercial focus. Your requirement for quote-to-order process management and customer relationship ownership matches my experience in driving revenue growth through strategic account development.
My background in sales support and customer success has equipped me with the stakeholder management skills essential for coordinating internal teams and external partners. I understand the importance of managing multiple priorities whilst maintaining high-quality customer experiences throughout the order-to-invoice cycle.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you manage the quote-to-order process for multiple accounts simultaneously?
- ›What CRM systems have you used for account management?
- ›How do you approach pricing strategy and negotiations with existing customers?
- ›Describe your experience with order-to-invoice processes
- ›How would you handle inventory accuracy issues affecting customer orders?
Behavioural
- ›Tell me about a time you turned around a difficult customer relationship
- ›Describe a situation where you had to manage multiple competing priorities
- ›Give an example of how you identified a new sales opportunity within an existing account
- ›Tell me about a time you had to resolve a customer quality issue
- ›Describe how you've worked with internal teams to deliver customer solutions
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you turned around a difficult customer relationship
Describe a situation where you had to manage multiple competing priorities