Retail Sales Assistant
Job description
Original text imported from Reed
The Role
In your dream role, you`ll receive:
- Competitive salary: £12,000 achievable on target earnings
- Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.
- Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
- Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
- Learning and development: Our comprehensive induction gives you the best possible start to your career with us, Whether it`s a bitesize course on our Beducation learning platform or face-to-face training from our L&D team, there are heaps of ways to keep your skills sharp at Dreams, with progression opportunities as your experience grows.
- Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling.
- New in 2024 - enhanced maternity & paternity pay
Working as part of our Retail team in Blackburn for 16 hours a week, you will be a vital part of the store`s success.
We want every store visit to be exceptional for our customers, so you`ll work closely with members of the public to understand their needs and advise them on high-value purchases.
Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day
- Making our customers feel at home through exceptional service. At Dreams, this means listening to customer`s needs and guiding them, asking the right questions at the right time to find the perfect fit.
- Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
- Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple and you`ll love it!
- Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.
The Person
This is the type of person we`re dreaming of:
- People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers.
- Communicator: Using your excellent communications skills, you`ll be able to build rapport and establish great relationships with customers and colleagues.
- Motivated: Whilst no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets.
- Team player: Every dreamer plays a role in making our stores an enjoyable place to work, where each member of the team feels included and respected.
- Willing to learn: A great night`s sleep is personal, so natural curiosity and willingness to learn will make you an excellent Bed Expert.
- Flexible: You`ll need to be able to commit to working 16 hours per week. Our stores are awake 7 days a week, so this role will involve working weekends and bank holidays. On these busy days, you`ll have the opportunity earn even more commission!
About Dreams
About us:
At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well.
Together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.
With over 200 stores nationwide, you`ll join our team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you`re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you.
Dreams. Love your job.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight any retail or customer service experience at the top as Dreams values people-first personalities
📊 Quantify your customer service achievements: "Served 50+ customers weekly, achieving 95% satisfaction scores"
🛏️ Research Dreams' Sleepmatch technology beforehand to show genuine interest in their sleep expertise approach
🎯 Emphasise your motivation to work towards targets as they offer uncapped commission schemes
🤝 Mention your flexibility for 16-hour weekly schedules as this specific commitment is essential
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Achieved 110% of monthly sales targets through consultative selling approach, generating £8,400 in additional revenue
- •Built rapport with 40+ customers weekly using active listening techniques to identify specific sleep and comfort requirements
- •Maintained store presentation standards across 15 product displays, contributing to 98% customer satisfaction scores
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Dreams Ltd
Dear Hiring Manager,
Dreams Ltd's innovative approach to sleep retail through Sleepmatch technology is exactly why I'm excited to apply for the Retail Sales Assistant position in Blackburn. Your focus on personalised customer service and sleep expertise aligns perfectly with my natural ability to connect with people and help them find solutions to their needs.
My background in customer-facing roles has equipped me with strong communication skills and the motivation to work towards targets, which I understand is essential for success in your commission-based environment. I'm particularly drawn to learning about sleep technology and becoming a certified Bed Expert.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you approach learning Dreams' Sleepmatch sleep technology system?
- ›What methods would you use to understand a customer's sleep preferences?
- ›How would you demonstrate mattress features to customers effectively?
- ›What questions would you ask to identify the right bed for a customer?
- ›How would you handle updating store displays and merchandising?
Behavioural
- ›Tell me about a time you provided exceptional customer service
- ›Describe a situation where you worked towards achieving targets or goals
- ›Give an example of when you had to learn something completely new quickly
- ›Tell me about a time you worked effectively as part of a team
- ›Describe how you would handle a difficult customer who couldn't find the right mattress
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you provided exceptional customer service
Describe a situation where you worked towards achieving targets or goals