Retail Sales Assistant
Job description
Original text imported from Reed
The Role
In your dream role, you`ll receive:
- Competitive salary: £15,000 achievable on target earnings
- Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.
- Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
- Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
- Learning and development: Our comprehensive induction gives you the best possible start to your career with us, Whether it`s a bitesize course on our Beducation learning platform or face-to-face training from our L&D team, there are heaps of ways to keep your skills sharp at Dreams, with progression opportunities as your experience grows.
- Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling.
- New in 2024 - enhanced maternity & paternity pay
Working as part of our Retail team in Falkirk for 20 hours a week, you will be a vital part of the store`s success.
We want every store visit to be exceptional for our customers, so you`ll work closely with members of the public to understand their needs and advise them on high-value purchases.
Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day
- Making our customers feel at home through exceptional service. At Dreams, this means listening to customer`s needs and guiding them, asking the right questions at the right time to find the perfect fit.
- Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
- Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple and you`ll love it!
- Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.
The Person
This is the type of person we`re dreaming of:
- People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers.
- Communicator: Using your excellent communications skills, you`ll be able to build rapport and establish great relationships with customers and colleagues.
- Motivated: Whilst no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets.
- Team player: Every dreamer plays a role in making our stores an enjoyable place to work, where each member of the team feels included and respected.
- Willing to learn: A great night`s sleep is personal, so natural curiosity and willingness to learn will make you an excellent Bed Expert.
- Flexible: You`ll need to be able to commit to working 20 hours per week. Our stores are awake 7 days a week, so this role will involve working weekends and bank holidays. On these busy days, you`ll have the opportunity earn even more commission!
About Dreams
About us:
At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well.
Together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.
With over 200 stores nationwide, you`ll join our team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you`re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you.
Dreams. Love your job.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🛏️ Emphasise any retail or customer service experience at the top of your CV as Dreams values exceptional customer service skills
💰 Highlight experience working towards targets or KPIs as the role involves commission-based earnings and sales objectives
🤝 Showcase your people skills and ability to build rapport with customers, as this is central to the bed consultation process
📚 Mention your willingness to learn new technologies like Sleepmatch, demonstrating adaptability to their sleep consultation tools
⏰ Confirm your availability for 20 hours per week and flexible working patterns in retail environments
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Achieved 105% of monthly sales targets through building strong customer rapport and understanding individual sleep needs
- •Guided 25+ customers weekly through high-value mattress consultations using active listening and needs assessment techniques
- •Maintained visual merchandising standards across 12 product displays while delivering exceptional customer service during peak hours
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Letter preview — tailored to Dreams Ltd
Dear Hiring Manager,
Dreams' innovative Sleepmatch technology and customer-first approach to sleep solutions makes this Retail Sales Assistant position exactly the type of role I want to develop my career in. My natural ability to build rapport with customers and determination to achieve sales targets aligns perfectly with your commission-based structure and KPI expectations.
My background in customer service has equipped me with the communication skills and positive personality needed to guide customers through high-value purchases and make every store visit exceptional.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you approach learning to use the Sleepmatch sleep technology system?
- ›What methods would you use to assess a customer's sleep preferences and needs?
- ›How would you demonstrate mattress features to customers effectively?
- ›What approach would you take to maintain and update store displays?
- ›How would you track and work towards achieving your sales KPIs?
Behavioural
- ›Tell me about a time you provided exceptional customer service
- ›Describe a situation where you had to work towards a challenging target
- ›Give an example of when you built rapport with a difficult customer
- ›Tell me about a time you had to learn a new system or technology quickly
- ›Describe how you would handle a customer who is unsure about a high-value purchase
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you provided exceptional customer service
Describe a situation where you had to work towards a challenging target