Insurance Technician
Job description
Original text imported from Reed
Your new company
An independent specialist insurance broker is seeking a proactive and detail-driven Technician to join their growing Technical Team. Known for their client-focused approach and strong market relationships, this broker operates across Lloyd's and international markets, offering bespoke insurance solutions across a range of classes. You'll be joining a supportive, collaborative environment with a genuine "family feel" culture and a commitment to professional development.
Your new role
In this role, you will maintain internal record systems and ensure that all regulatory requirements are met. You will process risks and enter data onto the broking system, producing all required accounting documentation. You will also create and issue Evidence of Coverage documents whenever needed. In addition, you will prepare and submit LPANs to Xchanging in line with market standards, and you will generate payment bordereaux in accordance with Xchanging guidelines. You will carry out sanctions checks using the company's sanctions platform, and you will provide reliable, ongoing support to senior brokers, account handlers, and clients throughout the post-placement process. You will continuously review service delivery to ensure the highest possible levels of client satisfaction.
What you'll need to succeed
To succeed in this role, you will have experience using the IMR and other London Market systems. You will be an effective communicator who works well as part of a team. You will be flexible and willing to work across different classes of business. You will understand FCA regulations and compliance standards, and you will bring a positive, adaptable approach with a desire to contribute to a close-knit, energetic team environment.
What you'll get in return
You'll join a dynamic and supportive brokerage that values employee wellbeing, professional development, and long-term growth. You'll benefit from a collaborative working culture, exposure to varied classes of business, and the opportunity to develop your technical expertise in the London Market.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your IMR and London Market systems experience prominently in your CV profile, as the advert lists these as key requirements under 'What you'll need to succeed'.
📊 Quantify your technical output: e.g. 'Processed 150+ LPANs per month via Xchanging, maintaining 99% accuracy across bordereaux submissions'.
🎯 Dedicate a skills section to compliance tools — name the sanctions platforms and broking systems you have used, as the advert specifically references sanctions checks and broking system data entry.
🌐 Demonstrate breadth across classes of business (e.g. marine, property, liability) in your work history, as the advert explicitly values flexibility across different classes.
🤝 Reference your experience supporting senior brokers or account handlers in a post-placement context, mirroring the advert's emphasis on ongoing broker and client support throughout the placement lifecycle.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Processed and submitted over 120 LPANs per month to Xchanging, achieving a 98% first-submission acceptance rate and reducing processing errors by 15% through a revised pre-submission checklist.
- •Generated monthly payment bordereaux for a portfolio of 40+ Lloyd's accounts, reconciling discrepancies within 48 hours and ensuring full compliance with Xchanging guidelines and FCA reporting standards.
- •Conducted sanctions screening for 200+ risks annually using the firm's dedicated sanctions platform, escalating 3 potential matches to compliance within agreed SLAs and maintaining a zero-breach record over 2 years.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Hays Specialist Recruitment Limited. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Hays Specialist Recruitment Limited
Dear Hiring Manager,
Hays' Insurance Technician vacancy at this independent Lloyd's specialist broker stands out precisely because of its breadth — processing LPANs via Xchanging, generating payment bordereaux, and conducting sanctions checks across international markets are areas where I have built solid, hands-on expertise. The opportunity to support senior brokers across varied classes of business in a technically rigorous London Market environment is exactly the next step I am seeking.
My background in London Market insurance operations has given me direct experience with IMR and broking systems, producing accounting documentation and Evidence of Coverage, and maintaining FCA compliance standards throughout the post-placement process. I have consistently delivered accurate, timely technical support to account handlers and clients, and I understand the importance of getting the detail right first time in a regulated market.
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Interview questions
10 questions generated from this advert.
Technical
- ›Walk us through your end-to-end process for preparing and submitting an LPAN to Xchanging — what checks do you perform before submission?
- ›Which broking systems have you used to process risks and produce accounting documentation, and how did you ensure data accuracy?
- ›How do you conduct sanctions checks, and what steps do you take when a potential match is flagged?
- ›Describe your experience generating payment bordereaux — what common errors have you encountered and how did you resolve them?
- ›How do you ensure compliance with FCA regulations when maintaining internal record systems and producing Evidence of Coverage documents?
Behavioural
- ›Tell me about a time you identified an error in a technical document before it reached the market — what was the impact and how did you catch it?
- ›Describe a situation where you had to manage competing priorities across multiple classes of business simultaneously. How did you stay organised?
- ›Give an example of when you provided support to a senior broker under time pressure — what did you do and what was the outcome?
- ›Tell me about a time you had to adapt quickly to a change in regulatory requirements or market standards. How did you handle it?
- ›Describe a situation where your attention to detail in a compliance or sanctions process prevented a significant issue for your team or client.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you identified an error in a technical document before it reached the market — what was the impact and how did you catch it?
Describe a situation where you had to manage competing priorities across multiple classes of business simultaneously. How did you stay organised?